What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTwilio MessagingX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Twilio MessagingX.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Rancy B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2024
It's a good product for messaging.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Security and Compliance: Evaluate the security measures in place to protect your data. Ensure that the platform complies with relevant industry standards and data protection regulations. Scalability: Consider the scalability of the solution. Ensure that it can grow with your organization and accommodate increased data and user requirements.
What is your favorite aspect of this product?
The Automation of messages
What do you dislike most about this product?
The dashboard has many complex things that one needs to be guided by an experienced person to get it working.
What recommendations would you give to someone considering this product?
They should have a technician from Twilio to help navigate the platform to get it working
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jamie C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
Favourite omni-channel messaging solution.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Quality uptime and the speed of message delivery is what differentiates Twilio MessagingX from every substitute out there. My department has made use of Twilio to deliver messaging contents practically on a daily , over the past three year period and never has our automated messaging engagement with users ever been affected by slow message delivery or even downtime.
What is your favorite aspect of this product?
Twilio messagingX integrates with the most important messaging apps and channels in our geographical business location. This ensures that we are able to reach customers and sales leads on any social media messaging platform, where they have a presence. Of course, customers and sales leads have always engaged better with our automated interactive messaging, when contacted on their social media channel of choice as against on standard sms messaging.
What do you dislike most about this product?
Because of how Twilio has been for my marketing department, when it comes to message content delivery , both on traditional (and ) and on non-traditional channels ( Facebook, Telegram , etc) , I am surprised that Twilio hasn't introduced standard management dashboards that enable us run our Twilio marketing activity the way we do with emails. That is , access to real time granular analytics on how end users interact with our message contents and also access to segmentation controls and triggers as well. I hope the Twilio team somehow introduces this in the nearest future.
What recommendations would you give to someone considering this product?
For professionals and companies looking to expand their real time end-user or customer interaction beyond just emails, Twilio messaging X is what I recommend.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alex M.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: Vendor Management and Renewal
Submitted Dec 2023
Pretty good coverage
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Wide range of services
What is your favorite aspect of this product?
Easy to order
What do you dislike most about this product?
One of the most expensive supplier
What recommendations would you give to someone considering this product?
I will recommend to try
Cons
- Vendor's Interest First
- Less Effective Service
- Less Performance Enhancing
