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Twilio MessagingX Logo Award Winner Product Badge
Twilio MessagingX Logo Award Winner Product Badge
Twilio

Twilio MessagingX

Composite Score
8.2 /10
CX Score
7.9 /10
Category
Twilio MessagingX
8.2 /10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

7% Negative
3% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 87

Text Messaging

96

Application Integration

90

Communication Archive

89

Opt-in

89

Scheduled Messaging

89

Surveys Feedback

87

Mobile Marketing Management

86

Social Media Marketing Management

81

Mobile Payments

75

Marketing Analytics

75

Loyalty Promotions Management

73

Vendor Capability Ratings

Average 89

Quality of Features

93

Business Value Created

92

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Ease of Data Integration

87

Breadth of Features

87

Ease of Implementation

87

Vendor Support

86

Availability and Quality of Training

86

Ease of Customization

84

Ease of IT Administration

75

Twilio MessagingX Reviews

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Multitasking organizational communication tools

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

With a large number of tools in its platform and in multiple use cases and by different departments, Twilio is one of the best services oriented to support operations and communication management that we can find throughout our work as entrepreneurs.

What is your favorite aspect of this product?

Convenient to work with thanks to Twilio's API is easy to program, we can create a complete network of calls routed and connected to each other in the most complex way possible. Its real-time messaging engagement with customers is what builds trust and a better connection with them in conjunction with its communication system takes the omnichannel mechanics of other services and optimizes it, making communication very extensible.

What do you dislike most about this product?

When it comes to quality Twilio is a very complete service doing a great job as far as the customer is concerned. Unfortunately it lacks importance of the analytical data it provides on how our customers interact with our content which is very important, because to the compression of them with the content they become much more interested in the product of our company or business.

What recommendations would you give to someone considering this product?

Through its effectiveness Twilio generates an environment of trust when it comes to text and voice based engagement with customers, mass mailings, to individual mailings. The features it provides are simple and easy to use as it also happens occasions when you just want to share the information with other customers securely and do not want to share the secure data, for security and reliability reasons we recommend it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Alice M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

We are building deeper relationships with leads.

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

Twilio simply just integrates with more messaging platforms , than any other close alternatives, when it comes to real time, automated interactions with customers through chat messaging or short messaging service (SMS ).

What is your favorite aspect of this product?

The security of the messaging routes, through which we connect in real-time with targeted sales leads through messages, is what I have personally admired the best about Twilio messaging. In our current time, where messaging routes can easily be compromised, I am glad that Twilio has protected us from such an experience, so far .

What do you dislike most about this product?

Twilio can definitely do more in terms of advanced real time and predictive analytics. Which I anticipate, will provide my team with more data insights on how targeted leads are relating with our messaging content.

What recommendations would you give to someone considering this product?

For teams who believe that text based marketing, is critical in todays approach to marketing engagement with customers. I think Twilio messaging X is the tool to adopt.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Buky Amenet S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The most scalable sms engagement platform.

Likeliness to Recommend

8 /10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX is omnichannel based. This provides my team with a variety of social media channels on which we can automate marketing messaging communication with customers and sales leads, who use this specific social media platforms.

What is your favorite aspect of this product?

The speed and quality of customer service provided by the Twilio team is commendable. The aforementioned is responsible for quick resolution of any problems encountered on the Twilio MessagingX platform.

What do you dislike most about this product?

I feel Twilio is not providing adequate analytical data to my team. I will like to have access to real time information about how customers engage with our marketing messages on every single social media platform we integrated with Twilio Messagingx.

What recommendations would you give to someone considering this product?

Sms marketing is a marketing channel which companies and teams across the globe are just starting to learn to better explore. As far as I know, there is no better tool for maximum exploration of this medium of marketing communications than Twilio MarketingX.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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