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Twilio MessagingX Logo Award Winner Product Badge
Twilio MessagingX Logo Award Winner Product Badge
Twilio

Twilio MessagingX

Composite Score
8.2 /10
CX Score
7.9 /10
Category
Twilio MessagingX
8.2 /10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

7% Negative
3% Neutral
90% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 87

Text Messaging

96

Application Integration

90

Communication Archive

89

Opt-in

89

Scheduled Messaging

89

Surveys Feedback

87

Mobile Marketing Management

86

Social Media Marketing Management

81

Mobile Payments

75

Marketing Analytics

75

Loyalty Promotions Management

73

Vendor Capability Ratings

Average 89

Quality of Features

93

Business Value Created

92

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Ease of Data Integration

87

Breadth of Features

87

Ease of Implementation

87

Vendor Support

86

Availability and Quality of Training

86

Ease of Customization

84

Ease of IT Administration

75

Twilio MessagingX Reviews

Micheal N.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Provide fully functional modules and features

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX messaging suite is closed and extraordinary in that we can sharply gain a sense of our customer's preferences and what they anticipate from us. Finally, we can quickly leverage the knowledge from these interactions in our marketing, which will undoubtedly help us increase leads. On Twilio MessagingX, the dependable infrastructure for cross-channel communication, we can send and get text messages only with just a few code lines.

What is your favorite aspect of this product?

The feature that I love the most is that we can send transactional SMS, WhatsApp messages, and MMS messages using a single API. I am not the only employee in our company who adores this malleable and exquisite application; all of my coworkers and users also adore it for its capabilities, expandability, leeway, and performance characteristics, as well as for its strong edge security.

What do you dislike most about this product?

I agree that it has many more features than the other messaging apps I've used, and I love how unique it is, making it more powerful. However, one of its troubling flaws is that it is not as user-friendly as I would want. It would appear more neat and tidy and be less intimidating to use at first if they ordered their options in different ways.

What recommendations would you give to someone considering this product?

The only platform on the market that truly deserves your time and money because it values them is Twilio MessagingX. With Twilio MessagingX, implementing a reliable SMS service is as simple and buttery as you expect. With Twilio, you get extensibility, built-in software for safety, routing, and complex use cases, as well as developer-friendly Interfaces.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alison R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Scalable and dependable SMS marketing equipment

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

An amazing SMS marketing solution that scales with us is Twilio MessagingX software. Twilio reduces the challenge of tailoring communications to prospects with adaptive, software-powered tools so we can quickly attract attention. Twilio MessagingX offers a drag-and-drop visual builder that makes starting conversations and managing responses too simple.

What is your favorite aspect of this product?

Offering a buttery and developer-friendly interface is its core strength. Security is unparalleled. Being able to send messages for any use case with one API, accelerating our time to market, and increasing deliverability are all benefits of having such highly functioning modules and a multitude of features combined with a programmable API. With this programmable software, we can also control legality, deliverability, responses, and more easily.

What do you dislike most about this product?

We dislike that when a VPN is used, the service is erratic. This is a little laborious and has an impact on the backlog and call flow. In some cases, Twilio MessagingX solutions require the assistance of developers, which is a big problem for me because I have to wait for their response.

What recommendations would you give to someone considering this product?

Unlike other platforms that impose restrictions on your work, Twilio MessagingX works completely in opposition to its competitors by providing businesses with an excessive number of fully functional modules and features at a very decent cost to enable them to engage new customers globally with such dependable and highly effective SMS messaging.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Respectful

Chelagat G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

A Great SMS Marketing Software For Business

Likeliness to Recommend

9 /10

What differentiates Twilio MessagingX from other similar products?

For business sms marketing, Twilio MessagingX tops the list among it's competitors. It's affordable, and offers powerful features. It's easy to use too.

What is your favorite aspect of this product?

Twilio MessagingX is One software that makes SMS marketing Seamless It's affordable Can as well used to send mass messages

What do you dislike most about this product?

Everything about Twilio MessagingX is near perfect and I have no complaints

What recommendations would you give to someone considering this product?

For an effective message marketing campaign, I recommend Twilio MessagingX. It has all the features any business would need for a successful marketing campaign

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Twilio MessagingX Comparisons

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