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Veeva

Veeva Vault

Composite Score
6.3 /10
CX Score
6.7 /10
Category
Veeva Vault
6.3 /10

What is Veeva Vault?

Veeva Vault provides a content management platform and suite of applications built for life sciences. Each application includes rich functionality to meet the needs of a specific business process.

Company Details


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Veeva Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

100 Plan to Renew

49 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
96%
Conflict Resolution:
94%
Strategy & Innovation:
100%
Service Experience:
57%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Veeva Vault?

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0% Negative
31% Neutral
69% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Feature Ratings

Average 73

Ediscovery Audit Trail

93

Collaboration

86

Workflow Process Automation

82

Search

81

ECM Document Management

79

Metadata Management

79

Capture Channels

77

Access Permissions Management

77

File Approvals Esignatures

77

Mobile

73

File Conversion

42

Vendor Capability Ratings

Average 69

Product Strategy and Rate of Improvement

80

Business Value Created

76

Ease of IT Administration

72

Ease of Implementation

71

Usability and Intuitiveness

70

Availability and Quality of Training

70

Vendor Support

70

Quality of Features

69

Ease of Data Integration

64

Breadth of Features

60

Ease of Customization

59

Veeva Vault Reviews

Jeya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Eas my to use product!

Likeliness to Recommend

8 /10

What differentiates Veeva Vault from other similar products?

Veeva vault unique ability to integrate content and data within a single platform enhances collaboration and visibility.

What is your favorite aspect of this product?

My favorite aspect of Veeva Vault particularly its strong focus on compliance and data integrity .

What do you dislike most about this product?

Not Applicable!

What recommendations would you give to someone considering this product?

For those considering Veeva Vault, I recommend ensuring your team is prepared to take advantage of its industry-specific features, particularly around compliance and data management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2024

Easy to use

Likeliness to Recommend

5 /10

Pros

  • Continually Improving Product
  • Respectful
  • Efficient Service
  • Acts with Integrity

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Robert C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A top-notch tool for document management.

Likeliness to Recommend

8 /10

What differentiates Veeva Vault from other similar products?

Great options for communicating edits, modification requests, and seeing document life cycles. Can see history and markup terribly easily. Straightforward to look up documents for use too. Vault could be a good way to store, move things (documents, images, etc.) through numerous stages of approval and expose/publish content to alternative applications. Having to provide an ideal package solution for advanced business processes and conjointly the integration capabilities. I even have worked for the shoppers Glaxo Smith kline and Astellas.

What is your favorite aspect of this product?

It is straightforward & easy to use. I even have used different sponsor-specific eTMF’ however Veeva Vault is my Favorite. I’m also the SME for Veeva Vault in my company. You’ll find any document with only one tag word and it’ll show up. Additionally pulling up different reports is straightforward as per your demand as compared to alternative eTMF’. You’ll bulk transfer in Veeva Vault & if there’s any duplication it’s so quick that it shows up if any duplication is present. Additionally, information to be filled is also terribly less.

What do you dislike most about this product?

The rapid rate of modification of the platform, and difficulty finding experienced users to hire. The implementation section is very important: if there aren’t any established processes in place before implementation it’s hard to get smart use of the system.

What recommendations would you give to someone considering this product?

It’s a good system, however, there will be plenty to learn, thus confirming there’s a skill in the company who will train on the systems.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service
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