Verizon Connect Customer Reviews 2024

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Verizon Connect

Composite Score

6.3 /10

CX Score

6.2 /10

12 Reviews Write a Review

What is Verizon Connect?

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive.

Company Details

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Awards & Recognition

Verizon Connect won the following awards in the Fleet Management category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Verizon Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verizon Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

90 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verizon Connect?

16% Negative

16% Neutral

68% Positive

Pros

Continually Improving Product
Inspires Innovation
Client's Interest First
Includes Product Enhancements

Feature Ratings

Average 80

Asset Management

Fleet Maintenance

Fuel Management

Inventory and Field Parts Management

Dispatch Management

Cargo Management

GPS Tracking

Vehicle Management

Vendor Management

Order Management

Driver Management

Vendor Capability Ratings

Average 70

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Verizon Connect Reviews

Adedotun A.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product!

Likeliness to Recommend

8 /10

What differentiates Verizon Connect from other similar products?

Effectiveness

What is your favorite aspect of this product?

Even a beginner can use it

What do you dislike most about this product?

Personally, it’s doing the job effectively

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jagjot S.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Quite flexible in usage. Product outshines.

Likeliness to Recommend

10 /10

What differentiates Verizon Connect from other similar products?

Its quality its integrity.

What is your favorite aspect of this product?

The outcomes

What do you dislike most about this product?

Underrated for no reason

What recommendations would you give to someone considering this product?

Quality as per expectations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robyn M.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Not DOT Compliant

Likeliness to Recommend

2 /10

What differentiates Verizon Connect from other similar products?

My experience with Verizon Connect was very disappointing. They purchased Fleetmatics and made a mess for us; we were completely outside DOT HOS compliance and their program was going to sleep in iOS devices. This meant drivers were unable to continue compliant logs for HOS. My company negotiated out of the contract as quickly as this information was discovered.

What is your favorite aspect of this product?

This product did not meet expectations.

What do you dislike most about this product?

Driver experience was horrendous.

What recommendations would you give to someone considering this product?

Find a better solution in the marketplace.

Cons

Less Effective Service
Inhibits Innovation
Slower Product Innovation

Latest Research

Verizon Connect

What is Verizon Connect?

Company Details

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Awards & Recognition

Verizon Connect Ratings

78 Likeliness to Recommend

90 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Verizon Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Asset Management Solution centralizes an inventory of all corporate assets and integrates with a risk assessment of assets.

Fleet Maintenance Includes work orders, vehicle repair histories, preventative maintenance, and maintenance alerts.

Fuel Management Includes fuel mileage reporting, fuel usage, and fuel performance.

Inventory and Field Parts Management Includes full service lifecycle with van stocking, equipment purchasing tools, parts forecasting, and parts, tools, and other equipment queries and fulfillment.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Cargo Management Organize transaction data for delivery of goods and services. Includes tariff freight management, AWB database and management, quotes and warehouse processing.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vehicle Management Includes vehicle tracking, tire usage, and vehicle performance analysis.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Order Management Includes order entry, order processing, order tracking, and parts management.

Driver Management Includes driver profile and qualifications, driver history, driver assignments, and driver monitoring.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Verizon Connect Reviews

Adedotun A.

Great product!

Likeliness to Recommend

Pros

Jagjot S.

Quite flexible in usage. Product outshines.

Likeliness to Recommend

Pros

Robyn M.

Not DOT Compliant

Likeliness to Recommend

Cons

Title

1
Since last award

3
Since last award

Feature Ratings

Asset Management

Fleet Maintenance

Fuel Management

Inventory and Field Parts Management

Dispatch Management

Cargo Management

GPS Tracking

Vehicle Management

Vendor Management

Order Management

Driver Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Vendor Support

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training