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Verloop.io Logo
Verloop.io Logo
Verloop.io

Verloop.io

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Verloop.io
7.8 /10

What is Verloop.io?

We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.

Company Details


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Awards & Recognition

Verloop.io won the following awards in the Conversational AI category

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Verloop.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verloop.io.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verloop.io?

6% Negative
9% Neutral
85% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 78

Intent Extraction

85

Other Integrations

83

Workflow Processing

82

Leads Generation

80

Personalized Service

79

Artificial Intelligence Engine

79

Learning and Adaptability

76

Natural Language Processing

73

Vendor Capability Ratings

Average 77

Ease of IT Administration

84

Ease of Customization

81

Ease of Implementation

79

Usability and Intuitiveness

78

Breadth of Features

77

Quality of Features

76

Availability and Quality of Training

76

Vendor Support

75

Ease of Data Integration

75

Business Value Created

72

Product Strategy and Rate of Improvement

71

Verloop.io Reviews

Aseel S.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

User friendly

Likeliness to Recommend

10 /10

What differentiates Verloop.io from other similar products?

User free interface

What is your favorite aspect of this product?

Reports and analysis

What do you dislike most about this product?

Change process

What recommendations would you give to someone considering this product?

Cost efficient

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abdellatif A.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Customized BOT with good Support

Likeliness to Recommend

8 /10

What differentiates Verloop.io from other similar products?

The good support

What is your favorite aspect of this product?

Customized BOT

What do you dislike most about this product?

Leak of training Integration to inprove

What recommendations would you give to someone considering this product?

Take in consideration the training spect

Pros

  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity
  • Helps Innovate

Cons

  • Less Friendly Negotiation

Aseel S.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Extremely user friendly!

Likeliness to Recommend

8 /10

What differentiates Verloop.io from other similar products?

User friendly interface and rapid development

What is your favorite aspect of this product?

Reports and graphs

What do you dislike most about this product?

Reconfiguration process

What recommendations would you give to someone considering this product?

Good value for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Verloop.io Comparisons

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