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Vonage

Vonage Business Communications

Composite Score

7.1 /10

CX Score

7.1 /10

30 Reviews Write a Review

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details

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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

90 Plan to Renew

Up 2
Since last award

80 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 78%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

8% Negative

4% Neutral

88% Positive

Pros

Effective Service
Fair
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 85

Communications

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Session Border Controller

Presence IM

Call Management

Speech Access and Personal Assistant

Third-Party Integration

Secure Access

Audio Transcription

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Vonage Business Communications Reviews

Prince F.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Vonage Business Delivers Scalable VoIP with Strong

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

Competitive international calling rates and global virtual numbers make it suitable for businesses with international clients or remote teams abroad.

What is your favorite aspect of this product?

Offers 24/7 customer support and guided onboarding, which many users find better than the support from budget VoIP services like Grasshopper or Ooma.

What do you dislike most about this product?

Many useful features—like call recording, voicemail transcription, and CRM integrations—are only available on higher-tier plans.

What recommendations would you give to someone considering this product?

Wired connections are generally more reliable than Wi-Fi for voice.

Pros

Client's Interest First
Friendly Negotiation
Security Protects
Helps Innovate

Rahul S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, fantastic product its very helful

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

Easy to Use ,easy to install and we can use it over the world , we can be use by message ,audio and video virtually all over the

What is your favorite aspect of this product?

Best quality of Audio ,video call, email, chat. and online support centers.

What do you dislike most about this product?

little bit price is high and Sometimes customer service is very slow, they are not able to solve on-time issues

What recommendations would you give to someone considering this product?

yes , surely i will

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christopher W.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

"Good tool for making calls."

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

This program is unique in comparison to others because it is simple to operate. The recording and archiving of phone calls in the cloud presents no difficulties whatsoever. Excellent value for money as a VOIP service.

What is your favorite aspect of this product?

After using Vonage for a time, I can say that its adaptability has won me over. My life has been revolutionized by the flexibility of being able to answer calls wherever I happen to be, be it on my phone, at my office desk, or even at my home computer. Because of this, I can be there for my customers anytime they need me, which strengthens our relationship. Excellent call quality with crystal-clear transmission. A couple calls have been dropped or the voice has been garbled, but nothing to worry about or make me want to transfer providers. The ability to forward calls is also a huge time saver.

What do you dislike most about this product?

After using Vonage as my primary phone service for some time, I can say that I am pleased with the service. But I've found that the calls periodically drop and have a choppy quality. Even though this doesn't happen often, it still annoys me every time it does.

What recommendations would you give to someone considering this product?

The wonderful audio clarity and video quality that this software provides during a conference call or meeting is the primary reason I recommend this tool to others.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Latest Research

Vonage Business Communications

What is Vonage Business Communications?

Company Details

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Awards & Recognition

Vonage Business Communications Ratings

78 Likeliness to Recommend

90 Plan to Renew

Up 2 Since last award

80 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Vonage Business Communications?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vonage Business Communications Reviews

Prince F.

Vonage Business Delivers Scalable VoIP with Strong

Likeliness to Recommend

Pros

Rahul S.

Easy to use, fantastic product its very helful

Likeliness to Recommend

Pros

Christopher W.

"Good tool for making calls."

Likeliness to Recommend

Pros

Title

Up 2
Since last award

Down 1
Since last award

Feature Ratings

Communications

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Session Border Controller

Presence IM

Call Management

Speech Access and Personal Assistant

Third-Party Integration

Secure Access

Audio Transcription

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement