Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

Composite Score
8.7 /10
CX Score
8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

Filter By

WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 88

Dashboard

89

Process Flows

89

Analytics and Reporting

88

Content Creation

88

Help Screens

87

Content Management

85

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Customization

76

WalkMe Reviews

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Variety of tools to drive digital adoption

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Guillaume H.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Very powerful tool

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

WalkMe is a very complete and powerful tool that seems to me to be the most complete on the market

What is your favorite aspect of this product?

What I like the most is the insight feature that allows you to request usage data both from the help, but also from the user's use of the business application.

What do you dislike most about this product?

Sometimes the use of the builder part of the tool can seem complex, but help can be activated and there are many supports available

What recommendations would you give to someone considering this product?

I recommend setting up a dedicated organization within the company to guarantee the success of the project.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation
  • Vendor's Interest First
  • Less Generous

Annie L.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

WalkMe is the best training tool.

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

I like that it's onscreen and not elearning courses.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Lots to learn, which is actually a good thing

What recommendations would you give to someone considering this product?

The WalkMe Community is a great and enthusiastic resource.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019