What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Process Flows
Analytics and Reporting
Content Creation
Help Screens
Content Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
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WalkMe Reviews
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2023
Variety of tools to drive digital adoption
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Guillaume H.
- Role: Consultant
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Mar 2023
Very powerful tool
Likeliness to Recommend
What differentiates WalkMe from other similar products?
WalkMe is a very complete and powerful tool that seems to me to be the most complete on the market
What is your favorite aspect of this product?
What I like the most is the insight feature that allows you to request usage data both from the help, but also from the user's use of the business application.
What do you dislike most about this product?
Sometimes the use of the builder part of the tool can seem complex, but help can be activated and there are many supports available
What recommendations would you give to someone considering this product?
I recommend setting up a dedicated organization within the company to guarantee the success of the project.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Friendly Negotiation
- Vendor's Interest First
- Less Generous
Annie L.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2023
WalkMe is the best training tool.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I like that it's onscreen and not elearning courses.
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Lots to learn, which is actually a good thing
What recommendations would you give to someone considering this product?
The WalkMe Community is a great and enthusiastic resource.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service