Wave Customer Reviews 2025 | SoftwareReviews

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Wave

Composite Score

8.5 /10

CX Score

8.8 /10

56 Reviews Write a Review

What is Wave?

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

Company Details

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Awards & Recognition

Wave won the following awards in the Accounting - Small Business category

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2024 Data Quadrant Champion

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

Wave Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wave.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

Up 1
Since last award

89 Satisfaction of Cost Relative to Value

Down 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 99%
Conflict Resolution:: 98%
Strategy & Innovation:: 98%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wave?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 89

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Budgeting Forecasting

Project Accounting

Integration APIs

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 85

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Wave Reviews

Daniel H.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great accounting and/or invoicing tool

Likeliness to Recommend

10 /10

What differentiates Wave from other similar products?

Great pricing options, free invoicing.

What is your favorite aspect of this product?

Integration with bank

What do you dislike most about this product?

I think the credit card fee is a tad higher than industry average. No sales reports with a breakdown per product.

What recommendations would you give to someone considering this product?

It is free to sign up!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mirabel C.

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

This is the Accounting APP for SMEs

Likeliness to Recommend

8 /10

What differentiates Wave from other similar products?

Unlimited invoices to unlimited clients, unlimited transactions, see even paid accounting apps can't beat this software.

What is your favorite aspect of this product?

The invoicing system (Unlimited invoices to unlimited clients), cashflow management, and it's offered for freee!

What do you dislike most about this product?

No customer support or represetative

What recommendations would you give to someone considering this product?

If you are a small business owner looking for an accounting software to run your business professionally, this is the app for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Eddie E.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Simple,Efficient,Game-Changer for small businesses

Likeliness to Recommend

9 /10

What differentiates Wave from other similar products?

Wave has a user friendly and intuitive interface, it is also easy to adapt and use.

What is your favorite aspect of this product?

It is cost effective and very suitable for small businesses.

What do you dislike most about this product?

Absence of built-in third party integrations

What recommendations would you give to someone considering this product?

Enhanced customer support service for users across all plans. It should be a enhanced to allow third party integrations.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Wave

What is Wave?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Wave Ratings

89 Likeliness to Recommend

Down 1 Since last award

95 Plan to Renew

Up 1 Since last award

89 Satisfaction of Cost Relative to Value

Down 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Wave?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Wave Reviews

Daniel H.

Great accounting and/or invoicing tool

Likeliness to Recommend

Pros

Mirabel C.

This is the Accounting APP for SMEs

Likeliness to Recommend

Pros

Eddie E.

Simple,Efficient,Game-Changer for small businesses

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Up 1
Since last award

Down 3
Since last award

Feature Ratings

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Budgeting Forecasting

Project Accounting

Integration APIs

Cash Flow Management

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support