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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Cody R.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful Unified Communications Platform

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

One thing that really stands out is how easy Webex Calling is to use. When I first tried it, figuring everything out was a piece of cake. The simple buttons and menus make navigation a breeze and the sound quality is way better than other apps. Connecting with friends and coworkers feels effortless.

What is your favorite aspect of this product?

High quality video and audio make my experience so much better. Seeing my friends clearly and enjoying crystal clear sound is fantastic. Knowing I can rely on it for important meetings is a huge plus. Plus, the friendly design of the app makes everything easy and fun.

What do you dislike most about this product?

While I like the app, there is one thing that bothers me a bit. It uses a lot of data because of its high quality video. This can be annoying if my internet is not fast. I also wish there were more ways to customize features so I could set it up just how I want.

What recommendations would you give to someone considering this product?

Thinking about trying Webex Calling? I say go for it because this amazing tool makes calling and meeting a breeze. Its friendly interface welcomes everyone making it super easy to use.

Pros

  • Trustworthy
  • Unique Features
  • Inspires Innovation
  • Respectful

Dmitry S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Reliable Cloud-Based Calling

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

It stands out for its strong call quality, ensuring seamless communication across the team.

What is your favorite aspect of this product?

The cloud-based functionality allows me to manage calls from anywhere.

What do you dislike most about this product?

The mobile app can sometimes lag during peak usage time,

What recommendations would you give to someone considering this product?

Webex Calling is perfect for businesses looking for a reliable cloud-based calling solution.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Client Friendly Policies

Avnish K.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Good for Team meeting, and texting user friendly

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

The user experience is far better than the other product such as Skype. And UI of this software I like most for calling and scheduling meetings. I feel it's quite optimized than other products

What is your favorite aspect of this product?

Quality of the video calling and the Clear UI of this product even it's user friendly

What do you dislike most about this product?

It need more data as the quality of video is clear rather than this no problem I faced as of now

What recommendations would you give to someone considering this product?

It's good user experience with clear UI and handy to use. And I feel it's good for team collaboration

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Most Popular Webex Calling Comparisons

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