What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Hellen j.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2023
Ease of use
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Great for collaboration of projects and users. Adding users and teams is easy. Seamless integration with other applications and tools.
What is your favorite aspect of this product?
Screen sharing is enabled. Audio recording for future references is a great feature. Cross-platform application across all devices.
What do you dislike most about this product?
High bandwidth consumption.
What recommendations would you give to someone considering this product?
Great application for information sharing between users across difference location.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mary A.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2023
Fantastic features.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Enables screen sharing. Audio recording for future references. Can be used across multiple devices.
What is your favorite aspect of this product?
Cross-platform tool. great for collaboration between users. Saves time and resources.
What do you dislike most about this product?
High bandwidth consumption. Not easy to integrate with other tools and applications.
What recommendations would you give to someone considering this product?
Great tool for communication between different offices located at different locations.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Samarth A.
- Role: Consultant
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Good Product
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Can be used anywhere, cross organization
What is your favorite aspect of this product?
easy to use
What do you dislike most about this product?
Time take for installation
What recommendations would you give to someone considering this product?
Ease of use and quick