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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Hellen j.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Ease of use

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Great for collaboration of projects and users. Adding users and teams is easy. Seamless integration with other applications and tools.

What is your favorite aspect of this product?

Screen sharing is enabled. Audio recording for future references is a great feature. Cross-platform application across all devices.

What do you dislike most about this product?

High bandwidth consumption.

What recommendations would you give to someone considering this product?

Great application for information sharing between users across difference location.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mary A.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic features.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Enables screen sharing. Audio recording for future references. Can be used across multiple devices.

What is your favorite aspect of this product?

Cross-platform tool. great for collaboration between users. Saves time and resources.

What do you dislike most about this product?

High bandwidth consumption. Not easy to integrate with other tools and applications.

What recommendations would you give to someone considering this product?

Great tool for communication between different offices located at different locations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Samarth A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good Product

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Can be used anywhere, cross organization

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

Time take for installation

What recommendations would you give to someone considering this product?

Ease of use and quick

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