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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Pooja K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Tool

Likeliness to Recommend

7 /10

What differentiates Webex Calling from other similar products?

Quick to use

What is your favorite aspect of this product?

Quick to use, on all OS

What do you dislike most about this product?

time take to installation

What recommendations would you give to someone considering this product?

please incorporate the teams like feature

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Elizabeth T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Comparable to other solutions

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco is a leader but much of what is offered here is available in other platforms. Name brand is what you are paying for here. If that's important, then this might be the product for you. Places already familiar with Cisco will feel at home.

What is your favorite aspect of this product?

It just works like it's supposed to, which is great.

What do you dislike most about this product?

It is too expensive, pricing is complicated, not simple to select and purchase independently.

What recommendations would you give to someone considering this product?

It's a good contender, compare it with a few other options to decide if it is the best for your needs.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Effective Service

Richard B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

great features for inter-department communication.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Features are easy to use and comprehend. Easy access regardless of the location. Configuration is easy.

What is your favorite aspect of this product?

Full PBX-like capabilities. Virtual receptionist for call forwarding. High quality of audios.

What do you dislike most about this product?

High bandwidth consumption. Improvement in UI an UX.

What recommendations would you give to someone considering this product?

Best application for inter-department communication especially when physical location is different.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Webex Calling Comparisons

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