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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Oswani M.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Effective Communication With Webex Calling

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

What makes Webex Calling unique are the many communication features

What is your favorite aspect of this product?

The software is affordable It makes communication easy and is secure too Integrates well with Cisco products.

What do you dislike most about this product?

No particular dislikes with Webex Calling. It is powerful and effective

What recommendations would you give to someone considering this product?

Webex Calling offers amazing communication features and comes at a manageable cost making it the best for business.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Stephen A.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great communication tool.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Easy to deploy and manage. Call management is easy. Easy to configure.

What is your favorite aspect of this product?

License management is well outlined. Virtual receptionist for call forwarding. Full PBX-like features.

What do you dislike most about this product?

Not easy to customize. Sometimes requires a lot of bandwidth. Not easy for first time users.

What recommendations would you give to someone considering this product?

You need this application for communication and calling between different branches located across different regions.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Justin R.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great features.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Availability of a virtual receptionist. Personalized voice mailboxes. Screen sharing.

What is your favorite aspect of this product?

Great for collaboration between users. Call recording options. Full PBX-like capabilities.

What do you dislike most about this product?

The UI AND UX are not user friendly. Limited Features in some regions. Additional skills to configure.

What recommendations would you give to someone considering this product?

A must have tool for offices located in different locations for calling and communication.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Webex Calling Comparisons

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