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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

DANIEL E.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Features disappoint

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

better UI.

What is your favorite aspect of this product?

app on my phone

What do you dislike most about this product?

slow in my computer

What recommendations would you give to someone considering this product?

more velocity

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Respectful

Sriharsha T.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The interface is bad.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Not really much although it has a gloomy interface that has to be worked upon.

What is your favorite aspect of this product?

Nothing particular.

What do you dislike most about this product?

I dislike the interface the most.

What recommendations would you give to someone considering this product?

It is okayish but there are better options.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Transparent

Cons

  • Less Performance Enhancing
  • Commodity Features
  • Less Effective Service

Aftab A.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

calling feature is awesome in future everyone use

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

easy to integrate with voice gateway.

What is your favorite aspect of this product?

easily troubleshoot.

What do you dislike most about this product?

i most probably say no one dislike

What recommendations would you give to someone considering this product?

its cost saving from on-premise solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Calling Comparisons

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