What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWebex Calling Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Webex Calling.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
DANIEL E.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Oct 2022
Features disappoint
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
better UI.
What is your favorite aspect of this product?
app on my phone
What do you dislike most about this product?
slow in my computer
What recommendations would you give to someone considering this product?
more velocity
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Respectful
Sriharsha T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
The interface is bad.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Not really much although it has a gloomy interface that has to be worked upon.
What is your favorite aspect of this product?
Nothing particular.
What do you dislike most about this product?
I dislike the interface the most.
What recommendations would you give to someone considering this product?
It is okayish but there are better options.
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Transparent
Cons
- Less Performance Enhancing
- Commodity Features
- Less Effective Service
Aftab A.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Oct 2022
calling feature is awesome in future everyone use
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
easy to integrate with voice gateway.
What is your favorite aspect of this product?
easily troubleshoot.
What do you dislike most about this product?
i most probably say no one dislike
What recommendations would you give to someone considering this product?
its cost saving from on-premise solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing