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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Mohiuddin R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Best for App Calling and Integration.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Amazing features like the greatest end-to-end encrypted calling with complete security are available with Webex calling. The platform is accessible from a variety of devices running various operating systems. The call's outstanding audio quality truly appeals to me. On order for later users to profit from recordings, we may also keep the recordings in the cloud.

What is your favorite aspect of this product?

The crystal-clear audio with a cutting-edge noise reduction ability to remove all background noises is the most useful feature of Webex Calling that I have so far discovered. The voicemail function, which enables you to leave a voice message for your coworkers without bothering them, is another useful tool. The fact that Webex Calling is web-based and doesn't require any additional system setup is another benefit of the service. I adore being able to rapidly go from an audio conversation to a video meeting. I love that I can switch between devices even when on a call.

What do you dislike most about this product?

Webex costs a much since not everyone can use it. An effective internet connection is necessary for a video meeting. Therefore, it has to be improved for rural locations with poor Internet access.

What recommendations would you give to someone considering this product?

Try out free version first.

Pros

  • Effective Service
  • Inspires Innovation
  • Fair
  • Client's Interest First
  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

The best Calling solution in the cloud.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Xin S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

High-quality communication tool.

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

It is a tool that has shown that I can be satisfied with the work that it allows me to carry out correctly by calls or videoconference, since it has a maximum of features that meet all the necessary benefits that allow us to have a more fluid and correct communication to have a safe way benefits.

What is your favorite aspect of this product?

Webex Calling is a communication tool that allows us to have a cloud-based experience that can be well used for companies of various sizes and is also very accessible on any device, it has a reliable and secure platform that allows us to have the confidence to make calls to have one of the best communications of the highest quality, you can make changes satisfactorily and instantly, such as from calls to videoconference easily, in global webex Calling it is an extraordinary and intuitive phone tool that we can use in a simple or practical way and allows us to secure each client correctly.

What do you dislike most about this product?

So far it works without any problem and what makes webex Calling have a great reach potentially in calls or videoconferences that you want to make, which would be something on a large scale and in very little time. But if I had any problem, it was with the connection, it tends to delay calls or audios.

What recommendations would you give to someone considering this product?

It is very easy to use and its user interface is very good. It allows us to keep each of the mobile numbers secure to improve the security and professionalism of the company. It is a software that we can use as a great tool to migrate your workspace to the cloud. It has the facility to record calls in this way to use them later and to be able to share the information with others. Webex Calling has a great integration specifically with Microsoft teams to be able to make calls directly from there.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Most Popular Webex Calling Comparisons

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