What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Ruth S.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Fantastic communication app.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Great documentation for users manual. Phone call transfer when in another call is easy. Division of labor is simplified.
What is your favorite aspect of this product?
Recording of calls is possible and easy. Merging of phone calls. Integration with external applications is easy.
What do you dislike most about this product?
Very slow when using vpn. UI/UX is not very nice. Not east to use for beginners.
What recommendations would you give to someone considering this product?
Best call management system when managing a lot of calls for many clients.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Sunil L.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Superb product for calling !
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex calling is very nice product to have the corporate calling which uses the internet to call (VOIP) which improves the call quality with corporate security.
What is your favorite aspect of this product?
Calling with internet (VOIP) is the best option where you don't need to add subscription or additional cost for calling in your IT environment.
What do you dislike most about this product?
I do not find anything dislike except low internet slowness, call drop during low internet which is acceptable.
What recommendations would you give to someone considering this product?
I recommend this tool to have in an organization to use for calling as this will enable the corporate security.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Respectful
Rajesh P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Amazing product with calling feature
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex Calling is a fantastic product with VOIP calling with this we can connect with any number in global, which makes us enable the global support from an organization.
What is your favorite aspect of this product?
I like the unique feature to call any number in the globe, which makes me enable the global support in my organization.
What do you dislike most about this product?
I do not dislike anything as it serve the purpose for which this is designed and build.
What recommendations would you give to someone considering this product?
I recommend this to have in an organization to support globally.
Pros
- Enables Productivity
- Unique Features
- Caring
- Saves Time
