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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Ruth S.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic communication app.

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Great documentation for users manual. Phone call transfer when in another call is easy. Division of labor is simplified.

What is your favorite aspect of this product?

Recording of calls is possible and easy. Merging of phone calls. Integration with external applications is easy.

What do you dislike most about this product?

Very slow when using vpn. UI/UX is not very nice. Not east to use for beginners.

What recommendations would you give to someone considering this product?

Best call management system when managing a lot of calls for many clients.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Sunil L.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Superb product for calling !

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex calling is very nice product to have the corporate calling which uses the internet to call (VOIP) which improves the call quality with corporate security.

What is your favorite aspect of this product?

Calling with internet (VOIP) is the best option where you don't need to add subscription or additional cost for calling in your IT environment.

What do you dislike most about this product?

I do not find anything dislike except low internet slowness, call drop during low internet which is acceptable.

What recommendations would you give to someone considering this product?

I recommend this tool to have in an organization to use for calling as this will enable the corporate security.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Respectful

Rajesh P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Amazing product with calling feature

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling is a fantastic product with VOIP calling with this we can connect with any number in global, which makes us enable the global support from an organization.

What is your favorite aspect of this product?

I like the unique feature to call any number in the globe, which makes me enable the global support in my organization.

What do you dislike most about this product?

I do not dislike anything as it serve the purpose for which this is designed and build.

What recommendations would you give to someone considering this product?

I recommend this to have in an organization to support globally.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Saves Time

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