Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

Filter By

Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Sunil L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Amazing product for corporate calling

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling is an amazing product for corporate calling, this has very great feature to call any mobile in the globe via IP and with corporate security embedded.

What is your favorite aspect of this product?

Calling anyone in the globe is very good feature with corporate security policies.

What do you dislike most about this product?

I do not find any dislike except slow network glitches, some time call voice is drop while facing slow internet connectivity which is obvious and accepted as well according to me.

What recommendations would you give to someone considering this product?

Calling feature with corporate security and having great support from back end team is the making this product unique.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Guzman R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

SERVICE WITH ADVANCED SECURITY.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from other products because it has a wireless connection, speed and security, I like that it is easy to use and does not require heavy downloads, it is a very complete service that offers flexible features that adapt to what we need to develop a job successful.

What is your favorite aspect of this product?

Cisco Webex Calling helps me to have less general expenses in addition to saving my time, which allows me to easily manage their services, I like the built-in security being for me a fundamental element, it is a system that generates confidence in me and in addition to that total success in my projects, I really like the benefits it offers me, its speed and that it is an easy application to configure.

What do you dislike most about this product?

Cisco Webex Calling is a service in the cloud that offers me excellent benefits and services on its platform, it is very helpful and best of all, it works perfectly without failures or interruptions, the service it offers is of quality and I have no dislikes.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling, it is a tool to collaborate online from anywhere and any device, with excellent features and advanced functions, which guarantee its users total success, it is a software that offers more than what we need. Offering instant connection through messages, calls and videoconferences with security, simplicity and speed that helps advance in all processes.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Josh B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Useful, simplistic, but not perfect

Likeliness to Recommend

7 /10

What differentiates Webex Calling from other similar products?

It does have a high level of simplicity about it and being able to integrate with third-parties and carry out essential communications through this software is extremely useful to daily operations.

What is your favorite aspect of this product?

It’s ease of use is perhaps my favourite aspect of this product - it isn’t too cumbersome or overbearing and it provides a brilliant platform to carry out training with.

What do you dislike most about this product?

It isn’t 100% solid in terms of no glitches - and it is particularly vulnerable to completely shutting off a call if there are bandwidth issues. It also has some serious catching up to do with it’s peers in video conferencing and calling in my opinion.

What recommendations would you give to someone considering this product?

Certainly consider this product for things such as training or to implement in day-to-day technical operations, but if you are more familiar with other calling software, maybe consider keeping that unless it is becoming an issue to an organisation or unless you want to implement this in a different section of the business.

Pros

  • Caring
  • Saves Time
  • Fair
  • Client's Interest First

Cons

  • Slower Product Innovation

Most Popular Webex Calling Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019