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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Luciana T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

High security calls, good data encryption

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

We are experiencing a high percentage in productivity, now we do not waste time organizing meetings with coworkers and clients, we only mark who we want and that's it, the audio quality is impressive and our information is kept safe. Call confidentiality is very good, we share information without delay and communicate regardless of distance.

What is your favorite aspect of this product?

It is a safe platform to use, I like its user interface, because it is simple and interactive to use, data encryption is very beneficial to keep calls safe, technical support is attentive and helpful, I can call quickly and solve problems of righ now.

What do you dislike most about this product?

Nothing negative when we use Webex Calling, because calls are made quickly, if we want to communicate with coworkers we do it immediately and without fear of our conversations being hacked, it is a highly secure system.

What recommendations would you give to someone considering this product?

If you use Webex Calling you will get great proactivity, communication with clients and coworkers will be excellent and without problems in the connection, you can use it in all the departments you want, it is also not expensive software, very high ROI, and it will completely eliminate any communication problem you may have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ava Natalie W.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

A great system for secure communications

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

With Webex Calling we improve the process to hold meetings with clients and colleagues, our priority is to keep our information safe, and with this system we do it. It does not matter if the clients are in other countries, because the calls are stable. We make unexpected communications to make sales or discuss any important issue and communication has always been perfect. No software compares with the professionalism and good results that this software gives us.

What is your favorite aspect of this product?

I like this system because we can talk with clients and discuss relevant topics, it is very safe to have a conversation with Webex Calling, it is simple and the connection does not delay, perfect for remote communication, comprehensive and very professional platform, stable sound quality and no slowdowns.

What do you dislike most about this product?

The bad thing about Webex Calling is that it is a software that depends a lot on a good Internet, if we do not have a good connection, communication is a disaster.

What recommendations would you give to someone considering this product?

Do not continue trying with other software, with Cisco Webex Calling you can hold meetings with clients and colleagues with great audio quality, conversations do not slow down and there is no distortion in the information. Look no further, because Cisco Webex Calling is the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oliver H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use, Audio disappoints

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

There not many things that differentiate this from teams or Zoom

What is your favorite aspect of this product?

Real Time Translation is a great feature of Webex Meetings as well

What do you dislike most about this product?

Different background Colours

What recommendations would you give to someone considering this product?

Its a good enough enough product to manage daily needs, but nothing too special that it beats its rivals

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Cons

  • Wastes Time
  • Vendor Friendly Policies

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