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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Mohammad Abdul H.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Collaboration and VOIP calls with Webex

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Being a Cisco product, security is top notch and along with that it is very good collaboration tool which let us call overseas clients via VOIP.

What is your favorite aspect of this product?

Best thing about WebEx is, even on fluctuating network audio quality is uncompromising.

What do you dislike most about this product?

Audio works well but Video lags in low bandwidth.

What recommendations would you give to someone considering this product?

It is best tool to have conversations and collaboration. One must consider it while choosing collaboration tool.

Pros

  • Continually Improving Product
  • Efficient Service
  • Saves Time
  • Appreciates Incumbent Status

Rabecca W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product for stabilizing communication

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling is the best product that has excellent and powerful communication features.

What is your favorite aspect of this product?

It has enabled our communication department to put in place effective mechanism for all collaborative conversation in the entire company. It has the capability to give notification when their is a missed call from our customers. Clear voice calls ensures there is effective conversation and fastens service delivery.

What do you dislike most about this product?

I have no dislike from the operation of Cisco Webex Calling.

What recommendations would you give to someone considering this product?

Communication in an organization as a basic tool for cooperation can easily be enhanced by Cisco Webex Calling.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Sneha S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazing product for internal communication.

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Automatic status sync with outlook

What is your favorite aspect of this product?

Automatic status sync with outlook

What do you dislike most about this product?

Poor video quality

What recommendations would you give to someone considering this product?

If you are up for audio calls and chat, this product is for you

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Calling Comparisons

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