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Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Isleny Carolina P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Conferencing Software of the Highest Quality.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco has unique plans that allow companies to distribute plans to all of their employees and then charge for their use, which Zoom does not have.

What is your favorite aspect of this product?

Webex Meetings allows you to have meetings in a simple and efficient manner. You may host one on the spot or plan one ahead of time. You may use the Webex Calendar, Google Calendar, or Outlook Calendar to plan your meetings. If you plan meetings that have many uses, you may make them recurring. This allows you to reuse the meeting room at any time with the same choices, saving you time when setting up a new meeting. The sessions might take place every day or on a few certain days of the week.

What do you dislike most about this product?

I'm quite happy with Webex Meetings and don't have any complaints.

What recommendations would you give to someone considering this product?

Webex Meetings is a great tool for video conferencing and screen sharing. It's easy to use and may be used on any medium, including web browsers. You may use it for free, but subscribing unlocks numerous important features, like cloud recording, which is quite useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FARHAAN S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Secured Tool for Team Collaboration.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

You Can Connect Succesful meetings and Web Conferencing with high quality Audi and Video. It's Saves Lot of time as Compared to the alternatives, it's an optimal Solution to Start meeting from anywhere with just one Click.

What is your favorite aspect of this product?

Video Conferencing. High quality Audio and Video. Support team was highly knowledgeable and friendly. It has an intuitive interface which has the power to Connect and this will definitely help your business to increase productivity.

What do you dislike most about this product?

Sometimes Sound quality detoriates due to Connectivity Issues.

What recommendations would you give to someone considering this product?

Use Cisco WebEx Calling for better Collaboration.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Respectful

Martin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Cool features.

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

In summary, a feature that differs between cisco webex calling and google meet is that google meet has integration with google while cisco webex is independent.

What is your favorite aspect of this product?

I like Cisco webex that its integration within my company has been successful for reasons that it is a very intuitive software, its audio and video quality make it the best.

What do you dislike most about this product?

In my user experience I can mention that I do not like this software that when the connection becomes slow the image is distorted and the audio is delayed.

What recommendations would you give to someone considering this product?

In my opinion, I recommend that others who go to implement this software observe if their internet connection is with a good signal to avoid dropping the video call.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Saves Time

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