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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Oliver T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

CISCO WEBEX CALLING THE BEST MEETING SOLUTION.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs because it is a tool because it is flexible and intuitive, it adapts to our needs and offers more than what we normally need. I like its end-to-end security, visually pleasing interface, speed and simplicity. It is also very fast and the meetings are of quality with HD audio and video.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Calling is that it helps me daily communicate with my colleagues, teammates, suppliers and customers, it is software that makes it easy to collaborate and work productively from anywhere and on any device with the simplicity of They only press a button sharing the audio and video screen, it is a tool that promotes teamwork, guarantees success in my projects and makes it possible to communicate with colleagues who are in another place without having to move, it helps me to scale to a higher level in my business and improves the relationship with my colleagues.

What do you dislike most about this product?

Cisco Webex Calling is a tool for immediate solutions to start our online meetings, it is a software that offers a quality service to its clients, offers benefits and advantages, it is fast, safe and effective from start to finish, I use this collaboration tool daily and so far it works for me totally without presenting failures or interruptions, I have no dislike.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to all work teams to collaborate in a simple and secure way, it is a software that provides quality from start to finish, if what you need is to share screen and work productively, through wireless connection, excellent audio and video quality HD, I highly recommend Cisco Webex Calling provides excellent services and comprehensive features that make your experience unique and satisfying, bring success to your business, and drive the growth and development of your relationships. It is easily configured and does not require heavy downloads is just what is needed.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Amy C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Calls available for all companies

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Make your calls with the least distraction and interruptions possible since Cisco allows you to eliminate all noise and improve speech, it also allows you to recognize simple hand gestures to express feelings without the need to say a word, it also has automatic transcriptions excellent designs and meetings and HD videos.

What is your favorite aspect of this product?

Cisco webex is a tool for business calls, you can use it on Android, Windows desktop, iOS, Mac, web browser, make your calls reliably with excellent flexible plans, Cisco allows you to use links that help you start using all the excellent services of this tool regardless of whether you are a member, an administrator or a user. This tool is simply rich in features for your calls which makes your experiences incredible, it offers an excellent user experience integrated with Webex devices, it also includes Cisco ip phones, desk phone.

What do you dislike most about this product?

There is really nothing that I can dislike about Cisco Webex, it is excellent to have a unique experience in meetings since it is a tool that is designed for teams of any size, it has interactive functions that help to have a better collaboration with your employees and potential customers.

What recommendations would you give to someone considering this product?

I recommend Cisco as it is an excellent tool that helps you have greater productivity with the functions it offers, it has a very modern meeting experience that is extremely attractive, intelligent and inclusive.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Caring

Luke V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic Quality!

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Quality, quality, quality. I've used many calling solutions and Webex calling is by far the most superior from a product standpoint. The audio is crisp and call connection is never an issue which is my main proof points in a solution like this.

What is your favorite aspect of this product?

I appreciate how well this solutions integrations with the rest of the Cisco product suite. Having a single platform to operate out of is a game changer in the business world.

What do you dislike most about this product?

I do wish they were a little more progressive when it comes to the product add ons or the modern feel of the customer interface.

What recommendations would you give to someone considering this product?

Don't even think about it, just do it. It will be money well spent!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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