What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Martha R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Immediate connection
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
This cloud-based platform is great for keeping in touch with internal and external customers, through calls that work seamlessly instantly; It is also easy to implement and has easy-to-learn features and options, so it doesn't take a lot of knowledge to get started quickly with the product.
What is your favorite aspect of this product?
We can store the desired documents in a coordinated way with the other members of the company, which allows for group product criticism in the development phase. Its implementation and execution is very easy; in addition to providing excellent service. All communication with customers is effective through chat, calls and the great way to share screen.
What do you dislike most about this product?
Since its implementation, it has made our work easier in all the departments of the organization, so we cannot complain about any function it has, all have done their job. We have done excellent with Webex.
What recommendations would you give to someone considering this product?
Implementing this tool in your company will allow you to have constant monitoring, allowing you to know the status of other users, being able to know if they remain online or if they remain in a meeting. You can connect from any device, so you would save time because you start it at home and easily continue it at work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
DAVID K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2021
Simplifies communications
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Makes connecting with individuals simple and easy
What is your favorite aspect of this product?
Connects you to people not in the same room with you very simply
What do you dislike most about this product?
People not familiar with the product fumble with it at first
What recommendations would you give to someone considering this product?
Can be a little more new user friendly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Caitlynn D.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Great tool for virtual meetings
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco Webex is simple and easy to use compared to similar products and provides more value for the cost. There are also more integration options and more participants per meeting compared to other products.
What is your favorite aspect of this product?
Cisco is an excellent resource and was very easy to learn how to use. I particularly like the ability to require registration as well as a complete a submission form to prove attendance.
What do you dislike most about this product?
The user interface could be updated and modernized a bit.
What recommendations would you give to someone considering this product?
Anyone who would like the convenience of meeting virtually or hosting webinars online would benefit from Cisco.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
