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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Arietza C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

DYNAMIC VIDEOCONFERENCE.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling differs from other products because it can make conference calls, video conferencing, conferencing from mobile devices, meeting recording and transcription, conference room equipment with excellent wireless connection, and immediate access to meetings.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Calling is that it has helped me for a long period of time on a daily basis when I need to see face allowing me to organize online meetings immediately and easily by sharing audio and video screen, when I need to communicate with colleagues, clients and co-workers. who are in another city Cisco Webex Calling is a great help for me, it helps me save my money since I do not need to move from one place to another, I can show products to my clients in a safe and clear way, strengthen communication with my team , improves decision making.

What do you dislike most about this product?

Cisco Webex Caling works perfectly for me when I need to develop my meetings, it is a platform that provides an excellent service and works in a very flexible and intuitive way, I use this communications software day after day and so far it has not presented me with any failure and no limits. , I don't have any bad comments.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to have a solid communication experience, it is very helpful and very beneficial when communicating with our colleagues, clients and colleagues through a face-to-face screen. It is a platform that offers excellent features and results, its video conferences are immediate, secure and reliable, it offers its clients plenty of functions to have an unforgettable experience with free trial, flexibility and the opportunity to take it where we go using it from anywhere and on any device , it is very collaborative and productive, it offers wonderful results.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Sandra F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Good phone service in the cloud

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling is an effective cloud telephony service that has excellent features and powerful functions that provide a high level of communication to the company, including messaging, virtual receptionist, agile cloud calling functions and a user-friendly application. for its administration. Increase team productivity at the same time, even the customer is happy and satisfied with the delivered work. It significantly improves communication with the work team, which generates a better work flow.

What is your favorite aspect of this product?

It has the best functions of audio and video calls, For internal communication and for customer service. The conference call and screen sharing features work effectively. Provide the caller ID on the phone so it's easy to know who's calling. Through the VOIP number we can easily make an individual call or a team call.

What do you dislike most about this product?

There are only two aspects that I think should be considered. The implementation time to be improved and the prices are considerably high.

What recommendations would you give to someone considering this product?

I recommend the implementation of Cisco Webex Calling because it guarantees an effective communication process with its powerful calling features and a set of advantages that makes it an excellent option.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Inspires Innovation

Jane R.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great Product

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco Webex Calling offers many communication supporting features that enhance collaboration among teams

What is your favorite aspect of this product?

My favorite aspect is team communication that provides video conferencing, real-time chats, audio calls and most of all file sharing to enable meetings to be conducted online.

What do you dislike most about this product?

There is nothing that I dislike about Cisco Webex Calling

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Calling to professionals in the communication department and would like to have effective meetings and collaborations to strengthen their teams.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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