What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWebex Calling Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Webex Calling.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Emma C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2020
A Program for Successful Communication
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Cisco UCM is a program which brings everyone on board through a successful business communication. This application saves time and huge financial difficulties through successful web conferencing. Again, there is such a way that files and other forms of information can be shared without fail..
What is your favorite aspect of this product?
I love the video conferencing part of Cisco UCM as it allows us to have a successful business communication. Again, Cisco UCM improves the relationship that individuals have within a company. The tool is also designed in a way that every person can use it without problems.
What do you dislike most about this product?
Cisco UCM however has a challenge with uploading large files, and this makes it hard for some content to be shared e required players. Cisco UCM is otherwise a great unit for commercial communications.
What recommendations would you give to someone considering this product?
Cisco UCM is a program that allows all people to have an easy communications. Furthermore, Cisco UCM improves productivity of your business through innovative solutions. Lastly, Cisco UCM is an accommodative tool for all businesses.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
James B.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2020
Cisco works great for my needs a highly recommend
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
It is easy to use and to implement and customer service is great
What is your favorite aspect of this product?
How quickly Was to set up
What do you dislike most about this product?
There’s nothing I disliked
What recommendations would you give to someone considering this product?
It’s easy to use it’s a large program but still easy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jenn W.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2020
Great product for IT and Business use
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
The Cisco platform is always up and running. It doesn't depend upon components of a complex system that can/will tax your network resouces or require extensive triage or support.
What is your favorite aspect of this product?
Ability to integrate with other tools and the quick nature to provide productivity
What do you dislike most about this product?
It can be a tad clunky sometimes.
What recommendations would you give to someone considering this product?
Look to the leaders and use that as the measuring stick. Evaluate all needs digital before making a selection.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
