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Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Emma C.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

A Program for Successful Communication

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Cisco UCM is a program which brings everyone on board through a successful business communication. This application saves time and huge financial difficulties through successful web conferencing. Again, there is such a way that files and other forms of information can be shared without fail..

What is your favorite aspect of this product?

I love the video conferencing part of Cisco UCM as it allows us to have a successful business communication. Again, Cisco UCM improves the relationship that individuals have within a company. The tool is also designed in a way that every person can use it without problems.

What do you dislike most about this product?

Cisco UCM however has a challenge with uploading large files, and this makes it hard for some content to be shared e required players. Cisco UCM is otherwise a great unit for commercial communications.

What recommendations would you give to someone considering this product?

Cisco UCM is a program that allows all people to have an easy communications. Furthermore, Cisco UCM improves productivity of your business through innovative solutions. Lastly, Cisco UCM is an accommodative tool for all businesses.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

James B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Cisco works great for my needs a highly recommend

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

It is easy to use and to implement and customer service is great

What is your favorite aspect of this product?

How quickly Was to set up

What do you dislike most about this product?

There’s nothing I disliked

What recommendations would you give to someone considering this product?

It’s easy to use it’s a large program but still easy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jenn W.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Great product for IT and Business use

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

The Cisco platform is always up and running. It doesn't depend upon components of a complex system that can/will tax your network resouces or require extensive triage or support.

What is your favorite aspect of this product?

Ability to integrate with other tools and the quick nature to provide productivity

What do you dislike most about this product?

It can be a tad clunky sometimes.

What recommendations would you give to someone considering this product?

Look to the leaders and use that as the measuring stick. Evaluate all needs digital before making a selection.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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