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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 84

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

83

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Breadth of Features

83

Ease of Implementation

82

Ease of IT Administration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Brian M.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

Fantastic Product - Industry Leading

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Industry leader, All others are playing catch up.

What is your favorite aspect of this product?

Great features and very customizable

What do you dislike most about this product?

Administration can be cumbersome

What recommendations would you give to someone considering this product?

Admin training is a must.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Best enterprise communication solutions

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adam J.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2020

Great Stability and Feature Rich

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Clear path between on premise and cloud solutions.

What is your favorite aspect of this product?

Scalability and mobile user features.

What do you dislike most about this product?

Can get very complicated with the network configuration.

What recommendations would you give to someone considering this product?

Stay with Cisco on premise solutions and involve a partner in design and deployment.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First

Most Popular Webex Calling Comparisons

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