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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Javier D.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

Unified communication with excellent features

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

What differentiates Cisco unified communications from its competition is that Cisco has a very broad portfolio not only of software but also of hardware, so there is always compatibility between both worlds. This does not always happen with the competition.

What is your favorite aspect of this product?

The possibility of starting with a call control and then incorporating other solutions that are quickly coupled to the rest.

What do you dislike most about this product?

There is nothing I dislike about this solution.

What recommendations would you give to someone considering this product?

The Cisco solution for unified communications is excellent because it fits all types of business, from small to large. And also allows to integrate it to other solutions already implemented. With the change to subscription licensing, you can maintain the investment over time, because that same license can be used on premise or in the cloud.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Respectful

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