What is Webex Calling?
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Calling?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Centralized Management Portal
Communications
Call Management
Secure Access
Web & Desktop Conferencing
Session Border Controller
Mobility
Presence IM
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Calling Reviews
Simon D.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Jul 2023
Fine application
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Variety of collaboration features including screen sharing, document sharing and the ability to annotate documents.
What is your favorite aspect of this product?
Fast in loading on any device ranging from mobile devices to computer device.
What do you dislike most about this product?
It costs more than some other video conferencing options but the features are sufficient.
What recommendations would you give to someone considering this product?
Powerful application to collaborate with team members through audio calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Celso G.
- Role: Information Technology
- Industry: Utilities
- Involvement: Vendor Selection and Purchasing
Submitted Mar 2023
amazing product
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Webex Calling includes a virtual receptionist feature that can help you manage incoming calls and route them to the right person or department.
What is your favorite aspect of this product?
Webex Calling allows you to record calls for training, compliance, or auditing purposes. This feature is particularly useful for businesses that need to comply with legal or regulatory requirements.
What do you dislike most about this product?
Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.
What recommendations would you give to someone considering this product?
Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Stella E.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Fantastic cloud-based phone calling system.
Likeliness to Recommend
What differentiates Webex Calling from other similar products?
Easy to integrate with a variety of applications and other tools. Easy to add users and manage. Screen and desktop sharing is enabled.
What is your favorite aspect of this product?
Great audio quality. Allows recording of audio for future references. Great for collaboration across various departments.
What do you dislike most about this product?
Cisco devices requires skills and extra training to configure. Requires high bandwidth.
What recommendations would you give to someone considering this product?
You need webex calling for collaboration across different departments located different in different locations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
