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Webex Calling Logo Award Winner Product Badge
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Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Simon D.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fine application

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Variety of collaboration features including screen sharing, document sharing and the ability to annotate documents.

What is your favorite aspect of this product?

Fast in loading on any device ranging from mobile devices to computer device.

What do you dislike most about this product?

It costs more than some other video conferencing options but the features are sufficient.

What recommendations would you give to someone considering this product?

Powerful application to collaborate with team members through audio calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Celso G.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2023

amazing product

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Webex Calling includes a virtual receptionist feature that can help you manage incoming calls and route them to the right person or department.

What is your favorite aspect of this product?

Webex Calling allows you to record calls for training, compliance, or auditing purposes. This feature is particularly useful for businesses that need to comply with legal or regulatory requirements.

What do you dislike most about this product?

Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.

What recommendations would you give to someone considering this product?

Webex Calling provides detailed analytics on call activity, helping you track usage and identify areas for improvement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Stella E.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic cloud-based phone calling system.

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Easy to integrate with a variety of applications and other tools. Easy to add users and manage. Screen and desktop sharing is enabled.

What is your favorite aspect of this product?

Great audio quality. Allows recording of audio for future references. Great for collaboration across various departments.

What do you dislike most about this product?

Cisco devices requires skills and extra training to configure. Requires high bandwidth.

What recommendations would you give to someone considering this product?

You need webex calling for collaboration across different departments located different in different locations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Webex Calling Comparisons

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