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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Benny V.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Excellent online meeting program."

Likeliness to Recommend

8 /10

What differentiates Webex Calling from other similar products?

Webex is unique among other programs in that it has a straightforward user interface and gives you instant access to a variety of meeting options as soon as you log in to your dashboard.

What is your favorite aspect of this product?

With Webex Calling, you can easily collaborate with remote coworkers by sharing your screen, audio, and chat across the cloud. It's a piece of software that offers a service of commercial grade in terms of safety, speed, and ease of use. It has a wide variety of features that we may use in various contexts, and it performs admirably without restrictions.

What do you dislike most about this product?

Because of Webex Calling's ability to work with more than a hundred different programs, as well as its adaptability, security, speed, and excellent remote collaboration outcomes, it has had a good effect on my company. We are able to share information without boundaries, which has boosted our efficiency and collaboration. A program that allows me and my coworkers to work together online from any computer or mobile device in a way that exceeds our usual requirements.

What recommendations would you give to someone considering this product?

Webex is a great option for holding meetings and has a straightforward UI, so I'd like to recommend using it. Given its comprehensive nature and power, it can be utilized in tandem with a wide variety of programs used in the workplace today.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Srilekhya K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

Webex is seamingly smooth

What is your favorite aspect of this product?

User experience

What do you dislike most about this product?

Not Applicable

What recommendations would you give to someone considering this product?

Great communication

Pros

  • Reliable
  • Fair
  • Generous Negotitation
  • Over Delivered

Benno D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

"Single Platform for Meetings and Virtual

Likeliness to Recommend

10 /10

What differentiates Webex Calling from other similar products?

I heavily rely on Webex Calling for (mobile) Cloud Calls, Messaging, and PBX. We chose Webex Calling because the application has a very clean interface, is simple to set up, and provides a high level of security. I particularly like how background noise can be filtered out using Webex, and how different devices can connect to one another simultaneously, ensuring that no call is missed. the ability to send reactions in the form of emojis during lengthy meetings. Excellent functionality can be found throughout the screen. There are very few problems and calls move very smoothly. Additionally, Webex Calling has never been used by me.

What is your favorite aspect of this product?

A constant companion in the workplace is Webex calling. We vary all calls/videocalls over Webex Calling, from brief one-on-one PBX calls with coworkers to lengthy Townhall Meetings. The main benefit, in my opinion, is in the application's safe and easy use. Through the Covid-19 Crisis, the benefit of a working (Video)Call system was once again enhanced, giving us today greater flexibility at work, cost savings from fewer travels, as well as time savings. Textual misunderstandings in projects can be resolved very easily and painlessly. An important advantage. Additionally, the video function encourages focused work because it is much easier.

What do you dislike most about this product?

If the Internet connection isn't working properly, the video quality quickly degrades. When numerous people are on a call at once, however, this as well as consolidated lacks or connection issues appear, which can occasionally be very upsetting. Other programs, like MS Teams or Zoom, would be advantageous in this situation, in my opinion. Webex is significantly more expensive than the competition, too, but it can be improved when used with other Cisco products. Unfortunately, sometimes videos in the screen split mode can only be played very poorly. The sound shakes everything or hangs behind the video.

What recommendations would you give to someone considering this product?

Anyone searching for a strong and adaptable conferencing solution should try Webex Calling, in my opinion! It has all the typical conference platform features, like screen sharing, file sharing, and high-quality audio and video, but it also has a few special features that set it apart from the competition. Real-time call transcription is one of these features, as is AI voice translation for voice conversations between various languages. All things considered, Webex Calling is a fantastic choice for anyone looking for a complete conferencing solution. We don't require an expensive phone system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Calling Comparisons

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