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Webex Calling Logo Award Winner Product Badge
Webex Calling Logo Award Winner Product Badge
Cisco Systems

Webex Calling

8.7 /10
Category
Webex Calling
8.7 /10

What is Webex Calling?

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Company Details


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Awards & Recognition

Webex Calling won the following awards in the Unified Communications as a Service category

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Webex Calling Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Calling.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Calling?

3% Negative
7% Neutral
90% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 83

Audio Transcription

87

Centralized Management Portal

86

Communications

85

Call Management

84

Secure Access

84

Web & Desktop Conferencing

84

Session Border Controller

83

Mobility

83

Presence IM

83

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Data Integration

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

78

Vendor Support

78

Webex Calling Reviews

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Successful video conferencing tool to manage tasks

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

Excellent videoconference tool in which it allows you to integrate excellent business communication by managing tasks and automating any process, as it is common for work teams to be formed in different cities or countries of the world, this tool is excellent because it optimizes communication and allows organization in that kind of environment

What is your favorite aspect of this product?

I like this tool because it is a videoconferencing software that gives you the option of integrating business communication, managing tasks and automating any process. It can be said that the possibilities of this excellent tool are very broad, although its operation is rather simple once One of its best advantages is that you can create as many teams as necessary, it also has a very useful feature, the possibility of setting message reminders that you will later want to use or remember

What do you dislike most about this product?

I do not dislike this tool at all, all the functions that can be used are simple and very useful for any company that has it successfully

What recommendations would you give to someone considering this product?

I recommend this fabulous tool because it is a videoconference software within which it allows excellent business communication to be integrated, managing various tasks and automation, in a simple way, having the possibility of configuring all the messages in reminders that we can review later without No problem, this excellent tool allows you to have all the team's communications in one place, regardless of whether it's a chat or attachments

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Thania D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Efficient telephony in the cloud

Likeliness to Recommend

9 /10

What differentiates Webex Calling from other similar products?

It is one of the most implemented cloud telephone systems because it has connection functions with any type of mobile device, something that does not limit the teams to stay informed as well as communicated, it also allows that from the telephone number of the company calls can be made and received without problems from the cloud

What is your favorite aspect of this product?

It is one of the Webex services that help growing companies not limit their communications, it even has voicemail functions that used to be ignored today and innovates them to continue leaving important messages that can be listened to later, without leaving besides that it is a good tool with an easy interface to understand it in less time

What do you dislike most about this product?

I like this tool I don't think it works badly

What recommendations would you give to someone considering this product?

Its functions are flexible for any company

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Most secure business calls

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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