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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Manoj K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Paid Web meeting platform

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

1) VOIP Call 2) Call conference through Dial in (via phone call) 3) Meeting Recording is easy and good

What is your favorite aspect of this product?

1) Range of Features 2) Still managing to have an Ease of control, with such a wide variety of features 3) Phone & meeting integration (Dial-in)

What do you dislike most about this product?

1) Free version is not popular enough (so the guest audience is not comfortable with the user interface) as many of them are using it for the first time 2) Needs higher Bandwidth for smooth meetings as compared to Google Meet & Zoom

What recommendations would you give to someone considering this product?

1) If you are a large organization & work on multi-locational setup. This is one of the best Web meeting apps you can use. This can be integrated in most ideal way in your meeting/conference rooms. 2) But, if you are a small organization or a star-up with a limited. budget, then there are many free/basic versions for Web meetings. Do evaluate, if you'll get ROI of additional benefits of the extra features you get in the paid version

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Halis Burhan Ç.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Secure and Stable Connection

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

I think the most secure connection for important meetings can only be provided with this tool.

What is your favorite aspect of this product?

I really feel that I can rely on this tool when stable connection is utterly needed.

What do you dislike most about this product?

It takes at least 2 minutes for this app to launch, that's too long.

What recommendations would you give to someone considering this product?

I'd recommend to use this tool whenever it's absolutely needed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

Nice product for remote connectivity

Likeliness to Recommend

7 /10

What differentiates Webex Meetings from other similar products?

A key strength of Webex Meetings is its enterprise-grade security, making it appealing for companies handling sensitive data. Webex provides advanced encryption, control over data storage locations, and compliance certifications. It also enables sophisticated meeting moderation with breakout rooms, polling, annotation and robust host controls. Webex integrates well with business apps like Slack or Salesforce. However, its interface is not as intuitive as platforms like Zoom or GoToMeeting, requiring more training. And Webex lacks a free tier, putting it at a disadvantage with budget-conscious teams. Overall,

What is your favorite aspect of this product?

As someone working in a highly regulated industry, my favorite aspect of Webex Meetings is its enterprise-level security and compliance capabilities. I appreciate the advanced encryption, data storage controls, and adherence to regulations like HIPAA and FINRA that Webex provides. This assures me that sensitive company information discussed during calls is protected. I also like Webex's sophisticated meeting moderation features, from breakout rooms to polls to robust host controls. This allows us to engage participants and manage complex virtual training sessions. While not the simplest platform, Webex removes the security burden

What do you dislike most about this product?

Steep learning curve - Webex's interface and controls are less intuitive vs competitors, requiring more training. No free tier - Unlike Zoom or GoToMeeting, Webex doesn't offer a free version for smaller teams. Mobile experience - The Webex mobile app can be buggy and lacks some desktop features. Large meeting limitations - Handling meetings over 1000 participants requires special config not ideal for large webinars. Interoperability challenges - Integration with non-Cisco platforms and devices can be limited. Call quality issues - Webex reliability and video can suffer with poor network conditions compared to rivals.

What recommendations would you give to someone considering this product?

Take advantage of Webex security, compliance and data storage controls if your business handles sensitive information. Leverage sophisticated moderation features like breakout rooms, Q&A, polling and screen annotation for engaging meetings. Be prepared to invest time and resources into training your team on fully utilizing Webex's dense interface and features. Consider a hybrid approach, using Webex for meetings requiring robust security and Zoom or similar for day-to-day video calling. Prepare for complex configuration needs if planning very large webinars or events beyond 1000 attendees in Webex.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Most Popular Webex Meetings Comparisons

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