Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Skylar J.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Its ease of use and integration with other programs and applications sets it apart from other programs. This software is compatible with all operating systems and provides exceptional image and sound quality.

What is your favorite aspect of this product?

When it comes to actually using the program, Webex couldn't be easier. When you need to join a meeting quickly, the interface won't overwhelm you with choices. Unlike Google's Hangouts, which is intuitive to use, the options here are limited and basic. Webex excels at hosting meetings with more than 50 participants because it has the ability to mass-limit both the number of attendees and the number of participants who can use the microphone and camera features.

What do you dislike most about this product?

The Webex App's only drawback is that it requires a special app. Google Hangouts and Microsoft Teams allow web-based conference participation. No alternative seems to exist, therefore I constantly have to open the Webex App, which is OK until it breaks. My firm set up Webex this way, but we switched to Google Hangouts, which I prefer to Webex, Zoom, and Teams, so I just use it for massive quarterly conference calls with top leadership.

What recommendations would you give to someone considering this product?

Webex is superior to Google Hangouts, which is why I suggest it. The latter is what we primarily rely on for meetings, but Hangouts' capacity for simultaneous users is limited. Our organization holds quarterly meetings between upper management and internal users, and Webex is used entirely for these meetings. As a result, we can now take part in a smooth and everlasting video call, unlike the unstable ones we've seen with Google Hangouts in the past.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Vikas M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Effortless online meeting tool

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

The excellent point is that the application works smoothly, and you can start a meeting immediately. Also, compared to other meeting applications, talking to the other party is more accessible as soon as you create it. It is used for internal web conferences and web interviews with recruiters. The meeting information booked is linked with Outlook, and it is easy not to have to set reminders, etc., individually. The procedure for calling a meeting itself is simple and easy to remember.

What is your favorite aspect of this product?

Web conferencing tool nominated by companies with strict security standards. Internal meetings have progressed online, but we were able to change them by making full use of this tool. In addition, the recording function is very convenient and helpful when creating minutes. It's great to use it immediately when I want to have a short meeting.

What do you dislike most about this product?

Since the line is sufficient, I would like TIPS to isolate the cause if it is slow or conflicts with other security software because the security is solid.

What recommendations would you give to someone considering this product?

The security is high, so some customers want to use this, and they can feel comfortable, so they can have web conferences and not have to go to the site. After all, if long-distance business travel is possible with web conferencing, time efficiency will be increased. They are accepted as a tried and tested tool in Europe and the USA, where remote working continues to grow. So, it is helpful for companies concerned about information leaks during web conferencing or with strict trade secrets and regulations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emma B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

All hail Webex Instant Messaging!

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

Our office's marketing and sales teams have found Webex to be an excellent tool for doing online meetings. Productivity was boosted by tools like file and screen sharing, and different types of meetings suited our needs, especially because many of our clients are based in other countries. Having used Webex to quickly help a client as a business consultant, I can attest to its efficacy as a business cooperation and communication tool.

What do you dislike most about this product?

Webex isn't perfect, but I don't have many complaints. I will highlight a handful of them below:In my opinion, the mobile edition of Webex is superior than its desktop counterpart. In a public chat, you have no say over what users say or type. You can have up to 100 people in your meeting using Webex's free version. There is a cap of 50 minutes for the conference.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Webex Messaging Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019