What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
Down
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Webex Messaging Reviews
Raj M.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Fantastic product
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Good with messaging service across teams
What is your favorite aspect of this product?
cool way to chat and communicate
What do you dislike most about this product?
bit slower with meetings
What recommendations would you give to someone considering this product?
try this nice product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Manoj K.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy Team Collaboration with Webex Messaging
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
It works really well with all the other Webex tools, like video calls, phone calls, and file sharing, all in one app. It has strong security features to keep our messages and files safe, which is important for teams dealing with sensitive information. Plus, you can customize how it works and connect it with other business apps, so it fits the needs of different teams and helps everyone work together better.
What is your favorite aspect of this product?
The app is easy to use, so everyone on the team can find what they need and communicate without a lot of training. I also like that it works well with other Webex tools, so we can easily move between messaging, video calls, and sharing files. This makes things simpler and helps us stay productive and connected.
What do you dislike most about this product?
One thing I don’t like about Webex Messaging is that it can be slow to open sometimes, especially when I’m sending big files or when a lot of people are using it. This can mess up our workflow and be annoying. I also wish I could customize notifications more so I could control how and when I get alerts.
What recommendations would you give to someone considering this product?
I recommend trying Webex Messaging if you need a good tool for communication that works well with video calls and sharing files. It’s easy to use, so your team can get the hang of it quickly. Just remember it might be slow when sending big files or when a lot of people are using it at once. Be sure to use its connections with other Webex tools to get the most out of it. And check the notification settings so you can customize how you get alerts.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lakshmi M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Keep the Conversation Going with Webex Messaging
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
One feature that stands out is the persistent chat. Conversations don’t disappear, so I can revisit them anytime if I need context or reference an older discussion. For example, when working on long-term data projects, we often revisit initial discussions to trace decision paths or locate specific feedback from weeks ago. Having this historical continuity in the chat is an advantage, as it allows us to pick up where we left off, no matter the time lag.
What is your favorite aspect of this product?
Webex Messaging’s integration with Webex Meetings is incredibly helpful. We can instantly start a video call if a conversation needs more than just text. There’s a seamless flow from messaging to meetings, which is ideal when a question escalates into something that needs a quick visual walkthrough. This one-click transition saves time and keeps conversations from getting bogged down in back-and-forth chats.
What do you dislike most about this product?
I don't dislike anything
What recommendations would you give to someone considering this product?
Overall, Webex Messaging has boosted our productivity and helped keep our projects on track by ensuring everyone is just a message away. I’d highly recommend it to any team needing a centralized, secure, and persistent messaging platform. The ease of use and integration with other Webex tools make it a powerful communication hub for data engineers and anyone dealing with project-heavy workflows.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
