What is Webex Messaging?
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceWebex Messaging Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Webex Messaging.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Messaging?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Granular Access Management
Document Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Webex Messaging Reviews
Clarissa S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
The best support platform on the market
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
Users may arrange virtual meetings with customers or coworkers and join them via audio and video chats using the app's built-in WebEx functionality. Because of this, I'm interested in downloading this app.
What is your favorite aspect of this product?
Virtual meetings and the ability to share screens have been useful for the international consulting work I perform, as they eliminate the need for costly and time-consuming travel and provide a more personal and intimate means of communicating with a large group of coworkers all at once.
What do you dislike most about this product?
The Webex team often updates its software and relocates frequently used functionality. It's not uncommon for this to occur suddenly and create some uncomfortable moments during a presentation.
What recommendations would you give to someone considering this product?
When compared to Microsoft Outlook, I prefer Webex. The mine thinks it could accommodate gatherings of more than a hundred people rather well. If you're giving a presentation and need to switch screens or applications often, WebEx is a great tool to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alejandra P.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Oct 2022
Video conferencing with security and simplicity
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
We can work from our desktop computer in long distance meetings through the Webex application that links us to the office and lets us know if the user is available or busy. We use it for all our scrum meetings. It is a tool that is good for that specific job, very useful for online classes and more so in times like the pandemic.
What is your favorite aspect of this product?
It has good platform very easy to integrate from computer, cell phone or tablet. Very good integration for Outlook and its ability to share the screen with which you can provide help to any user who needs it or students and very useful when it comes to video conferencing. Being Cisco means that it has a strong and stable customer support.
What do you dislike most about this product?
Being a good application for video conferencing and more, they must make a review on the platform for the installation of a correct format due to the error that has each installation has to be done on each device and with degrees of complexity if the device is part of a secure domain. IT administrators need to be involved.
What recommendations would you give to someone considering this product?
We recommend using for workgroups or online classes or a help or support, Webex is more stable and adapted to the environment. Many users feel more comfortable with the App than Zoom, because of its simplicity so that any user can have it in their hands and with a simple link you can make a whole environment by call and all through the internet.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Michael F.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
"Very useful and easy to use application."
Likeliness to Recommend
What differentiates Webex Messaging from other similar products?
It is distinct from other applications in that the WebEx interface is very user-friendly and offers a meeting that is end-to-end protected to a greater degree than that offered by competing platforms.
What is your favorite aspect of this product?
Overall, Webex is a fantastic tool. The resulting ease and effectiveness of communication is remarkable. Everybody here uses it frequently without any problems. The ease with which employees may reach out to one another and share information during the workday is a major selling point of this program.
What do you dislike most about this product?
Due to an early absence of security measures, unauthorised people from outside the firm were able to "accidentally" visit previously private spaces. The mobile edition of WebEx left me wanting more features and a more refined interface.
What recommendations would you give to someone considering this product?
I would highly suggest the software due to its fantastic user interface, which has a number of different functions that may be combined in order to achieve optimum efficiency in one's job. A webinar, an online meeting, or even a conference may be effortlessly managed by you, and the presentation, polling, audio, and video quality are all of the highest possible standard.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service