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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Warren R.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Quick & Easy Software For Virtual Meetings

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex is better than other products because it gives users the option to leave voice mails in the form of recorded voice or video messages.

What is your favorite aspect of this product?

My favorate acpect of Webex is that it supports file sharing, allowing all users in the room to share any files no matter the size. Another great feature is the screen sharing aspect which allows you to share any program on your computer or your entire monitor you can also use the whiteboard and share it with all the participants in the meeting to visually represent your ideas.

What do you dislike most about this product?

There is nothing about Webex that i dislike

What recommendations would you give to someone considering this product?

I highly recommend Webex for any organization or school as it is compact with all features that benefit those who work remotely or use it for classes. It's very reliable and provides an excellent quality of video meetings regardless of the participants locations.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Elizabeth J.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Reliable virtual meeting platform for meetings

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

You can use its free version and also a free trial of the paid version if you want to satisfy yourself. It is good from integration to emojis everything is perfect.

What is your favorite aspect of this product?

It is secure most secure and reliable way to communicate for the companies who prior privacy. All your data is end to end encrypted. It has great audio and video quality, screen sharing white boarding, file sharing options and can see up to 25 participants on display at a time. It allow up to 3000 participants which is best to host meeting across the organization. Its connection speed is awesome. You can check is everything working properly before you log in. it is integrated with workspace and outlook sync with calendar and enable you to schedule your meeting easily. You can join a meeting from any device and from anywhere without installing

What do you dislike most about this product?

It work good on mobile app as well but is slow. Screen sharing sometime cause problem and the system may freezes. Meeting cannot be recorded easily.

What recommendations would you give to someone considering this product?

Webex is recommended for its good audio and video quality but for less than 100 participants as the meeting often lags if there are more than 100 participants. So it is not recommended for larger businesses but for smaller one, it is good video chatting platform.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use & simple business meeting solution

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

One of my favorite meeting tools is Webex. It is extremely fast and has all of the cool features I require, such as taking notes during sessions, creating pools, Q&A, whiteboards, and much more. Anyone can join in without even having a Webex account, making things quick and easy. Its cross-platform compatibility makes it more adaptable and useful.

What is your favorite aspect of this product?

Webex meetings are best known for their simple video conferencing, which is delivered in an ever engaging and innovative user experience with highly advanced and professional features. Webex has excellent audio and video for conferences, providing fantastic quality under all conditions. Webex screen sharing is fairly seamless, and sessions can be recorded. I like it because of its simplicity and attractive user interface, which makes things more pleasant and productive.

What do you dislike most about this product?

Although it is a fantastic tool, there are a few issues that the Webex team should address. I've discovered that the program can occasionally freeze up during meetings with larger groups. Also, if the meeting host leaves, one of the participants automatically takes over as host with full authority. They should also make it easier to connect to Gmail or other Google services.

What recommendations would you give to someone considering this product?

Webex is well-known for its excellent video and audio calling performance. It also has an instant messaging feature and file sharing. If you are looking for a great tool for your daily business meetings or if you want to hold web conferences with hundreds of people, Webex is a good fit for you. Video conferencing is a breeze, and camera adjustments are second nature. Join the conference rooms as soon as possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Webex Messaging Comparisons

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