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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Gustavo N.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

COLLABORATION TO THE MAXIMUM.

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex Teams differs from other products because it offers customizable layouts that facilitate participation in meetings, HD video, clear audio, this tool is flexible and allows you to log in from anywhere and from any device, offers a free trial, is accessible and provides great features and collaboration results, I really like this communications software because it is agile, secure and visually pleasing, with precision and without heavy settings.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Teams is that it helps me, among many things, to maintain my collaboration, productivity and strengthen the relationship with my colleagues, it helps me develop my work in a very safe and simple way, offering me immense results, it guarantees a periodic control of processes, facilitates the adoption of solutions and the correction of faults and errors, avoids monotony, saves my time and money in mobilization expenses, I do not need to move from one place to another thanks to this platform I am close to those I want in a matter of seconds just by pressing a button sharing screen.

What do you dislike most about this product?

Cisco Webex Teams has worked very well for me, usually when I need to collaborate on my projects with my work team, since I have used it until now I have only had one problem and that was that on one occasion it did not work correctly from my mobile and I had to change to the desktop application, for the rest I have not had any more problems, it is currently working perfectly for me.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Teams to collaborate and work productively and effectively with your work team from anywhere and on any device, making communication possible regardless of where each one is, making it possible for the team to feel motivated, secure and in control of their own work, providing the opportunity to present ideas and contribute contributions to the project, it is an extremely efficient tool, easy to use and with maximum collaboration functions, I recommend it because it works very well.

Pros

  • Altruistic
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Andrea H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

COLLABORATION TO THE MAXIMUM.

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex Teams differentiates itself by starting meetings with just one click without having to wait for the organizers, it allows me to join from anywhere and switch devices seamlessly.

What is your favorite aspect of this product?

My favorite aspect of Cisco Webex Teams is that it allows me to develop online meetings by sharing screen immediately and securely, it offers me group messaging, team collaboration, immediate connection is the perfect tool to communicate with my co-workers regardless of place or location , it helps me save my time and money on trips, it works as a bond with colleagues, clients and employees, making a face-to-face connection through HD video and quality audio, without interruptions or failures, it helps me not walk on one side on the other, it makes my online work possible in an immediate and intelligent and professional way, I love the whiteboard mode and makes it possible to convey my ideas in a very graphic and striking way, it is quality software that offers me more than what we normally need to collaborate online.

What do you dislike most about this product?

Cisco Webex Teams works totally well for me for any need, offering me what I need to collaborate online with my team, the tools and features are perfect, the audio and video are of a high level, it is a platform that has worked 100 percent for me. without failures or interruptions so far I have nothing bad to limit about this tool.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Teams to implement better results in our projects, work in a much more collaborative and productive way, functioning as an optimized communications tool, it is perfect to increase performance and workflow, to collaborate in teams and be successful. It offers a nice interface, continuous security, can be used from anywhere and on any device, and best of all, it offers a free trial.

Pros

  • Continually Improving Product
  • Over Delivered
  • Helps Innovate
  • Reliable

Landon N.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Bad experience with sound and video quality.

Likeliness to Recommend

7 /10

What differentiates Webex Messaging from other similar products?

Nothing, webex is like a lesser form of the other products.

What is your favorite aspect of this product?

Relatively simple to use. Ability to share screens.

What do you dislike most about this product?

The video and sound quality is subpar.

What recommendations would you give to someone considering this product?

Get something else. There are better products out there

Pros

  • Respectful
  • Efficient Service
  • Caring
  • Acts with Integrity

Cons

  • Vendor's Interest First
  • Under Delivered
  • Charges for Enhancements

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