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Wix Logo Award Winner Product Badge
Wix Logo Award Winner Product Badge
Wix.com, Inc

Wix

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Wix
8.7 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative
6% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Inspires Innovation

Feature Ratings

Average 83

Content Repository

84

Management Interface

84

Standard Templates

84

Social Media Integration

84

Web Publishing Capabilities

84

Content Security

83

Translation Facilitation

83

Analytics and Reporting

82

Digital Asset Management

81

Multi Channel Support

81

E-Commerce Integration

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Quality of Features

82

Vendor Support

82

Availability and Quality of Training

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Wix Reviews

Sherman L.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The first step toward your brand

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix is the ideal tool for those just getting started online because it enables any small business or startup to begin establishing itself in the online community. It offers all the components you require to create a straightforward, adaptable and visually appealing website.

What is your favorite aspect of this product?

Wix takes care of all that at a reasonable service cost, so you don't need to be a web design professional to construct a website for your concept or business. The layouts are eye-catching and feature different themes that fit our ideas. Also too nice is the hosting service. Additionally, the organization has significant flexibility in the financial area because of its multiple subscription arrangements. And it works well for making event pages and selling tangible goods. Additionally, it offers built-in email marketing techniques.

What do you dislike most about this product?

Even for seasoned users (web designers), the interface (UI) appears uneven and makes it difficult to complete tasks. There are also obvious limitations with the templates themselves. Let's not dive into semantic code or SEO, which can occasionally be very messy. Sometimes the output is just wrong.

What recommendations would you give to someone considering this product?

Wix makes website creation incredibly simple, making it simple to launch your website. My clients and I both had no issue building our websites on our own. I do, however, have some experience managing websites, and that was useful. It's usually advisable to start by speaking with customer service if you're a complete beginner.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Jesper H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An all-in-one website builder

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

I've had a terrific overall Wix experience. By using Wix, I can design professional template alternatives, offer a simple and understandable website creator, and quickly display the things I'm selling for customers to examine and purchase if they need to. This eliminates business concerns. I now see that one advantage of utilizing Wix is that I can give my clients fantastic customer service, which helps me attract more customers and get positive evaluations and ratings from them.

What is your favorite aspect of this product?

The majority of small businesses' need for a digital presence is met by the highly effective drag-and-drop website builder Wix. There are several themes available to use as a starting point for your website, but they are also quite customizable. The greatest platform for creating websites where you can book appointments and offer services appears to be Wix.

What do you dislike most about this product?

The only problem I occasionally encountered was that Wix occasionally has internet connection slowness and takes a little while to load. However, I've only seen this problem twice. As I previously indicated, I had no problems integrating with the business procedures I was already using. The only problem I occasionally encountered was that Wix occasionally has internet connection slowness and takes a little while to load.

What recommendations would you give to someone considering this product?

Wix gives me a lot of versatility, which I like as a designer. I have the ability to create each and every element of my website from scratch or using a template. The user-friendly interface is loaded with functionalities. My websites are truly unique to me since I can include widgets and my own html code, which enables me to incorporate utility and flexibility into the designs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Easy to create marketing landing page quickly

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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