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Wix Logo Award Winner Product Badge
Wix Logo Award Winner Product Badge
Wix.com, Inc

Wix

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Wix
8.7 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative
6% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Inspires Innovation

Feature Ratings

Average 83

Content Repository

84

Management Interface

84

Standard Templates

84

Social Media Integration

84

Web Publishing Capabilities

84

Content Security

83

Translation Facilitation

83

Analytics and Reporting

82

Digital Asset Management

81

Multi Channel Support

81

E-Commerce Integration

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Quality of Features

82

Vendor Support

82

Availability and Quality of Training

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Wix Reviews

Cilia F.

  • Role: Consultant
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2022

Wix helps to create websites from scratch

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

My job of creating websites for different clients has been made much easier with Wix because it allows me to access many templates and customize them to my taste and that of the client. It also supports all the inventory of the online stores that we have hosted.

What is your favorite aspect of this product?

It is very easy to use and is very intuitive, it has a wide variety of templates for the design of the page, which really facilitates the work of the programmer. Anyone can create their own website, which is perfect for entrepreneurs and small business owners.

What do you dislike most about this product?

Although anyone can use the program and have their own website, you will definitely need an expert to give it the professional look and feel you may be looking for. If you want more professional features and more variety in templates and options to customize, you will have to use the paid version.

What recommendations would you give to someone considering this product?

I recommend this tool to all web programmers who need to do their work in a simple, fast and effective way and to all small businesses and entrepreneurs who want their website and online presence, because it has very good and easy to use options.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nelson B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Build sites with great speed using Wix

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix offers a good site speed and hosting a site with Wix is amazing. It offers excellent templates to choose from which makes it stand out from other site builders. The intuitive user interface it offers and the drag and drop functionality simplify the building of sites. The Wix app market is incredible at helping us extend our site functionalities. With the SEO in place, it is easy to market sites list us further on the search top list on google. Another thing is the free HTTPS that it offers whereas other site builders offer a paid plan.

What is your favorite aspect of this product?

The beautifully designed templates that are more than 500 have remarkably enabled us to build very professional-looking websites. I love the drag and drop user interface that simplifies uploading assets from the desktop to the site. Not forgetting its ease of use and the excellent SEO engine that favors our site to be on top of the google search. The Wix tasks and reminders are incredible because it notifies me of which tasks are needed to be completed. The level of customer support it offers is excellent and I’ve found that no matter what I was doing, there is either a knowledge base entry to help or sometimes even a video tutorial!

What do you dislike most about this product?

Wix payment is not available worldwide. This can be limiting especially for us that do business globally. It is only available in the European region and if one is not within this region a third-party payment processor is needed which can be costly.

What recommendations would you give to someone considering this product?

Wix is great for personal websites, small business owners, and basic eCommerce site owners. It is on our top list and I can highly recommend it for users to start using it. It has great speed, easy drag and drop interface, incredible SEO tools and an extensive app market place and an excellent customer support team.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Saves Time

Daniel B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

The right choice for your business

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix offers exceptional features and is simple to use. Non-technical people, do not need to have any knowledge in FTP or coding. So minimum effort is used to create websites but offers freedom of creativity. Wix offers excellent support services especially when using the support ticket or requesting a 24/7 phone call back. Another amazing thing about Wix is the SEO tools it offers and rich features to help in creating and managing websites. It offers great value for money compared to other alternatives in the market. It also has a free plan which you can use for as long as you like.

What is your favorite aspect of this product?

Wix is simple to use and allows us to create beautiful and professional-looking websites. With Wix, I am able to build modern websites with ease without the need for coding. I was impressed with how fast I could create websites. Wix ADI is simple to use and automates all our tasks to fit our needs. I was impressed that the first time I used Wix, it was too much information but after going through the features everything became all-natural. The templates design is outstanding and the SEO tool is powerful. It is cheaper than other tools and the drag and drop tool enables us to move anything and reposition them.

What do you dislike most about this product?

It is a shame that it is impossible to switch templates once your site is live, but Wix’s designs will offer a great canvas for your website.

What recommendations would you give to someone considering this product?

Overall, Wix is simple to use, so if you’re still in any doubt about whether it’s right for you, I definitely recommend giving it a try yourself. After all, that’s the only way you’ll know for sure whether Wix is the right choice for your needs!

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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