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Wix Logo Award Winner Product Badge
Wix Logo Award Winner Product Badge
Wix.com, Inc

Wix

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Wix
8.7 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative
6% Neutral
89% Positive

Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Inspires Innovation

Feature Ratings

Average 83

Content Repository

84

Management Interface

84

Standard Templates

84

Social Media Integration

84

Web Publishing Capabilities

84

Content Security

83

Translation Facilitation

83

Analytics and Reporting

82

Digital Asset Management

81

Multi Channel Support

81

E-Commerce Integration

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Quality of Features

82

Vendor Support

82

Availability and Quality of Training

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Wix Reviews

Patricia H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Wix is easier to use with time if you're a newbie

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix is a lot easier to use compared to other website builders and you don't need to know how to code, but if you do, Wix is also great since it will let you change the code in their templates to what you want it to do.

What is your favorite aspect of this product?

I like the drag and drop ability and the ability to use other apps within to build your perfect site.

What do you dislike most about this product?

There's not much to dislike. If Wix's functionality would grow so I didn't have to use any other apps with it that would be awesome.

What recommendations would you give to someone considering this product?

If you are fairly new to website building, I would recommend you try Wix for free for a couple of months and maybe try another free product to compare it to. Their customer support will help you even if you are using it for free. Build a free site or two. After using it for a couple of months, you can then open up more functionality by subscribing. I would also recommend Wix if you are experienced. It is very flexible and you will be able to manipulate it to your liking.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mike S.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

I love the ability to customize our website!

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

I like the lack of needing to write CSS to use custom fonts!

What is your favorite aspect of this product?

The ability to upload fonts instead of writing CSS.

What do you dislike most about this product?

The UX is a little clunky and the toolbars are often in the way.

What recommendations would you give to someone considering this product?

I've found that it's much better than other website building tools.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Jared S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

The easiest way to create a website

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

As is known, there are many, not to say, infinite builders of web pages, some are paid, others are free, normally the paid ones are expensive and the free ones are of poor quality, but this is something that does not happen with wix.com, it has the free mode and payment, and both are very good and deliver what they promised, and this is something very important to emphasize since it stands out from other similar sites. They are also always updating their way of working and many very attractive email promotions

What is your favorite aspect of this product?

It is one of the easiest web builders that currently exists, the instructions tend to be very clear and precise, it is very important to read these to always be informed in the way it works, the interface is quite attractive and beautiful, the hosting offered is very stable and reliable, also their prices are quite accessible in relation to price quality. I have been using it for a long time and it has not disappointed me, always at the forefront of our requirements.

What do you dislike most about this product?

What attracts me least about the service is that at first it is difficult to learn how to use it, but following the steps that indicate you solve it, for everyone it is easy after using it for a few days, also, technical support helps on many occasions but not on others, one Once my browser was closed and when I reconnected I had lost part of my website edition, that was a bad moment for me regarding wix.com and my experience is still more positive than negative even with the errors that has given me.

What recommendations would you give to someone considering this product?

Undoubtedly it is a platform that is worth promoting to my friends and family, also through the odd social network, because you do not need to have a lot of knowledge in programming languages ​​to fulfill your dream of having a professional website, just with a couple of days you can make great strides in it. Also, sometimes we need to make a simple web page and in order not to have a lot of work to do them, it is preferable to use wix.com that has many templates and text boxes that we can edit at our own discretion and what we want to achieve on our website

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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