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Workday, Inc.

Workday Professional Services Automation

Composite Score

7.1 /10

CX Score

7.5 /10

18 Reviews Write a Review

What is Workday Professional Services Automation?

Workday Professional Services Automation (PSA) helps customers manage the entire lifecycle of their client-facing billable projects. Their sales, resource managers, project managers, and finance teams gain a single source of truth to view and act on every type of data. Rich talent intelligence helps them match the right people with the right project, while flexible billing and revenue recognition enables them to confidently accelerate business transformation.

Company Details

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Awards & Recognition

Workday Professional Services Automation won the following awards in the Professional Services Automation category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Workday Professional Services Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workday Professional Services Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workday Professional Services Automation?

0% Negative

4% Neutral

96% Positive

Pros

Continually Improving Product
Reliable
Respectful
Caring

Feature Ratings

Average 79

Expense Detail Tracking

Mobile Access

Reporting

Security

Auditability

Knowledgebase

Process Automation

Billing

Project Management

Time Management

Task Management and Workflow

Vendor Capability Ratings

Average 77

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Workday Professional Services Automation Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Full of features, but not always easy to use

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Security Protects
Continually Improving Product
Reliable

Cons

Less Efficient Service

Latest Research

Workday Professional Services Automation

What is Workday Professional Services Automation?

Company Details

Need Assistance?

Awards & Recognition

Workday Professional Services Automation Ratings

84 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Workday Professional Services Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Reporting Straightforward data storage with ability to create any reports easily.

Security Permits customers to use their identity provider of choice to manage their sign on

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Process Automation Supports process design with a point-and-click interface that lets user build processes

Billing Includes invoice management, time capture, and expense tracking.

Project Management Plan all resources needed to execute projects

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workday Professional Services Automation Reviews

Full of features, but not always easy to use

Likeliness to Recommend

Pros

Cons

Title

2
Since last award

1
Since last award

Feature Ratings

Expense Detail Tracking

Mobile Access

Reporting

Security

Auditability

Knowledgebase

Process Automation

Billing

Project Management

Time Management

Task Management and Workflow

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Quality of Features

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of Customization