What is Workiz?
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Workiz?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Booking
Field Sales Enablement
Application Integration
Quotes and Estimates
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Knowledge Management
Field Service Workflow Management
GPS Tracking
Dispatch Management
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Workiz Reviews
Robert P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Field service management software you love
Likeliness to Recommend
What differentiates Workiz from other similar products?
Workiz has been important in the growth and organization of our company. Using the automations, we are receiving more and more reviews, and they are great.
What is your favorite aspect of this product?
Workiz is among the greatest programs we've ever used. We've been using it for a while now, and it comes with everything we could possibly need. Suggest it. Job tasks can be easily retrieved by assigning them tags and statuses; for instance, you can indicate which tasks still haven't gotten money or which ones require more attention.
What do you dislike most about this product?
When it comes to scheduling, they aren't great at accommodating multi-day assignments or multiple stages of a project. Personally, I'd like to see that.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Friendly Negotiation
Harriet N.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Effective Field Service Management With Workiz
Likeliness to Recommend
What differentiates Workiz from other similar products?
It's an on demand field communication software. It's a cloud based software
What is your favorite aspect of this product?
I like that it's an on demand solution for effective communication It's cloud based and this makes scaling easy
What do you dislike most about this product?
No major issues with Workiz
What recommendations would you give to someone considering this product?
For field service management, I recommend Workiz as it has all great features. It's on demand and fully cloud based
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Zadi S.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2022
My Experience With Workiz
Likeliness to Recommend
What differentiates Workiz from other similar products?
Workiz is an on-demand software that offers best field service management features. It's easy to use and is as well cost effective unlike the competitors
What is your favorite aspect of this product?
I like that scaling Workiz is easy I like that it's an on-demand tool. The software makes field service management seamless
What do you dislike most about this product?
Everything about Workiz is positive. No complaints
What recommendations would you give to someone considering this product?
I recommend Workiz because it has worked without fail. It's affordable, resourceful and a perfect solution for business field service management
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
