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Zoom Video Communications, Inc.

Workvivo

Composite Score

8.9 /10

CX Score

9.2 /10

47 Reviews Write a Review

What is Workvivo?

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organization alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organization is trying to achieve and connecting employees to this.

Company Details

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Awards & Recognition

Workvivo won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

3 Top Rated Features

2023

Workvivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workvivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workvivo?

1% Negative

0% Neutral

99% Positive

Pros

Helps Innovate
Unique Features
Caring
Saves Time

Feature Ratings

Average 81

Surveys and Polling

Newsletter Creation

Application Integration

Pulse Surveys

Single Sign-On (SSO)

Instant Messaging

Rewards Recognition

Emergency Notification

Employee Directory

Intranet

News Feeds, Alerts & Notifications

Vendor Capability Ratings

Average 83

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Workvivo Reviews

Tom K.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, brilliant personal customer service

Likeliness to Recommend

10 /10

What differentiates Workvivo from other similar products?

Ease of use, clean layout and simple to navigate. Great customer service, always lightning speed response.

What is your favorite aspect of this product?

Ability to bring together employees for all parts of the organisation to drive engagement, staff retention and (therefore) profit.

What do you dislike most about this product?

Would be good to have more customisation ability on home page (i.e more than one MPU / button) as often there are multiple key messages happening in the business at once.

What recommendations would you give to someone considering this product?

Great product with exceptionally good support. Requires a communication / engagement strategy in order to maximise it's use. After all, the platform by itself won't change your culture, but it does make it considerably easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Latest Research

Workvivo

What is Workvivo?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Workvivo Ratings

90 Likeliness to Recommend

2 Since last award

98 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Workvivo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Surveys and Polling Ability to survey employees and gather feedback.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Intranet Private network that allows collaboration and storage of sensitive documents.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Workvivo Reviews

Tom K.

Easy to use, brilliant personal customer service

Likeliness to Recommend

Pros

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Feature Ratings

Surveys and Polling

Newsletter Creation

Application Integration

Pulse Surveys

Single Sign-On (SSO)

Instant Messaging

Rewards Recognition

Emergency Notification

Employee Directory

Intranet

News Feeds, Alerts & Notifications

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support