What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Reconciliation
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Christopher P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Great web based accounting software
Likeliness to Recommend
What differentiates Xero from other similar products?
The platform is a lot more streamlined in terms of design.
What is your favorite aspect of this product?
I enjoy that it is entire web based for my application
What do you dislike most about this product?
I dislike that sometimes certain processes have a bit more of a learning curve to get going
What recommendations would you give to someone considering this product?
A great web based platform
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Inspires Innovation
Danae S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Use it every day
Likeliness to Recommend
What differentiates Xero from other similar products?
Adoption of accountants
What is your favorite aspect of this product?
Great integrations with other software
What do you dislike most about this product?
Bank feed unreliability
What recommendations would you give to someone considering this product?
Use the email upload feature
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Cons
- Commodity Features
- Less Generous
- Leverages Incumbent Status
Carlos P.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
The financial software with great features
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is very easy to navigate and easy to use. Even a non-financial employee can use Xero. The product can integrate seamlessly with a school management system by importing invoices and contacts that are managed in the school management system. Xero has been beneficial because it has allowed me to organize and manage all the financial affairs of the branch I work in without the need for a full time accountant in the branch by allowing me to prepare financial statements, pay invoices and organize dates.
What is your favorite aspect of this product?
Xero is a really powerful software that eliminated the fear of dealing with bookkeeping and reconciliation and made it quite simple. The accounting process can be effectively handled by anyone, which is quite refreshing. With the software tied to your desired account, you can easily reconcile all incoming and outgoing payments and expenses to a given account. Once set up, you can literally log in right after making a purchase to reconcile your accounts.
What do you dislike most about this product?
The issue of dealing with recurring payments doesn't work as expected, as sometimes you have to do the paperwork manually. Sometimes bank feeds are disconnected for no apparent reason. Could provide graphical charts in addition to numerical reports to make it more visual. There are duplicate reports and the difference is not clear.
What recommendations would you give to someone considering this product?
Xero is responsive and easy to use for everyone, as it does not require much prior experience. Once connected to the Internet, the user will be able to connect to all his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and track them accurately and professionally, as well as track and report on them.
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Respectful
