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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Mario K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Xero manages your accounting

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

The accounting service offered by Xero for our company has been positively beneficial due to the amount of options it offers, from online bookkeeping, bank reconciliations and a wide range of options that facilitate and develop the work in the accounting area of our company, while maintaining great security in our data and accounting books. Xero is a very complete package for all those who wish to automate their company's accounting.

What is your favorite aspect of this product?

The accounting is taken directly from the bank database resulting in a greater flow of information automating from sense the entry and exit of money. Allows you to manage employee payroll making the process much more effective. It has a large number of integrations making it much easier to use the tool.

What do you dislike most about this product?

It could be simplified much more the area of reports giving more relevant data and not extending so much in terms of information not so vital at the moment. The add-ons are usually a bit expensive and take a long time to arrive after being requested causing delays. The dashboard could improve and be more interactive, the truth is a little obsolete at first glance, it should be improved.

What recommendations would you give to someone considering this product?

Xero can greatly improve its service to small businesses that are affected by the various failures or lack of complements that may have the software, however, in general the software works very well, they should only provide a little better customer service as it leaves much to be desired at times, in addition to long waits to be served, they are not available 24/7. The improvement of important reports is also vital for the constant development of this tool and the companies that use it on a daily basis.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Acts with Integrity

André l.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great starter product

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

You can easily start with Xero in a company with no Financial Systems

What is your favorite aspect of this product?

You can easily start with Xero in a company with no Financial Systems

What do you dislike most about this product?

Some limitations but I can live with that

What recommendations would you give to someone considering this product?

If you are starting a company and need good software - this is reliable and affordable and does the job you need.

Pros

  • Saves Time
  • Altruistic
  • Acts with Integrity
  • Security Protects

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

No losses with Xero

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

We use this software for our company's accounting and bank reconciliation. The software is very easy to use and has nothing to do with other complicated software that has been used in the past. With Xero I can do inventory and invoicing in a few clicks and in a few steps. It is very intuitive and easy to use.

What is your favorite aspect of this product?

One feature I like, is that it has mobile access, with the same functions and tools as its web version, so we can perform operations without problems outside the office. Bank reconciliations are done almost automatically, as well as payment collections. The calculation of taxes, expenses and other calculations are done perfectly and without errors.

What do you dislike most about this product?

Sometimes it can be a little confusing that the program gives several alternatives to do the same operation. I would also like the system to have an alert to know and know the customers in arrears and late payments, in this way to carry all the information in the same program and not have to access Excel lists for this.

What recommendations would you give to someone considering this product?

It is a software that has allowed us to be much faster and more efficient in the finance department of the company. Our invoices are paid up to date, without delays; the attention given by the support department has always been excellent, answering our doubts, that is why we are satisfied with the service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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