What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Reconciliation
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Łukasz D.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
"Amazing accounting software"
Likeliness to Recommend
What differentiates Xero from other similar products?
Lowest price and easy to use, also the customer service is the best.
What is your favorite aspect of this product?
The most appealing aspect of this tool is how it shows all of the data. As a result of this, you'll be able to make a speedy choice based on all the information you need, including your company's revenue, costs, and more. this program is a must-have for everyone who wants to get their work done quickly and easily
What do you dislike most about this product?
Nothing strange was found. So far, the practical experience has been positive..
What recommendations would you give to someone considering this product?
I'd suggest it to anybody searching for accounting software without hesitation.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Dominik B.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
Very efficient and robust, highly recommended
Likeliness to Recommend
What differentiates Xero from other similar products?
Amazing integration capabilities, great machine learning implementation, continuous updates and improvements, ease of use
What is your favorite aspect of this product?
Hubdoc built-in, especially for a large number of invoices - and the ability to upload multipage PDF which is an amazing timesaver when I scan 700 invoices at one go from paper files
What do you dislike most about this product?
sometimes it takes longer to get an answer from the support team but often they are able to resolve the issue with that one answer
What recommendations would you give to someone considering this product?
Information you get is only as good as information you put in, make sure to take time and do at least basic training
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Eric B.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2022
"Amazing accounting software"
Likeliness to Recommend
What differentiates Xero from other similar products?
Compared to other programs, the cost is higher.
What is your favorite aspect of this product?
It's a breeze to get about and put to use. There are no wacky extras. You may also quickly upload expenditures using the mobile app. Additionally, there is a function that allows you to invite your accountant to manage your accounts and issue invoice reminders at any time you think appropriate.. In order to maintain track of late payers, you may, for example, issue a payment reminder the day before it is due or when it is overdue.
What do you dislike most about this product?
It would be nice to have additional graphs in the reports to make them more understandable, but overall, they're excellent. It would be ideal if the dashboard and the timing for cashing in and out could be further customized. It would be helpful to be able to examine this throughout the course of the whole fiscal year, as well as to compare it to your budget in order to gauge your actual performance versus your expectations.
What recommendations would you give to someone considering this product?
See what they've got in there for reporting.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
