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Xero Inc

Xero

Composite Score

8.8 /10

CX Score

9.0 /10

112 Reviews Write a Review

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2024 Data Quadrant Champion

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 87%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Saves Time
Respectful
Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Bolingo D.

Role: Industry Specific Role
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Best cloud based accounting software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

It has a variety of features like invoicing and billing, gives financial reports of all transactions done. Payroll processing helps save time whenever are paying our employees. It is cloud based and accessible on any device making it easy to use

What is your favorite aspect of this product?

Has good customer support, at least all the times i have tried to contact they always reply though with some delays sometimes depending on the time

What do you dislike most about this product?

It is a good software only challenge is i can not import data from non-xero sources

What recommendations would you give to someone considering this product?

I highly recommend this software to all organisational managers and accountants, so easy to use, cheap and easy to implement

Pros

Enables Productivity
Saves Time
Acts with Integrity
Reliable

Hammad K.

Role: Finance
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Software (I Love it)

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

The main thing that makes difference is The software is totally based on cloud storage and we can connect our bank account online from this software to directly fetch the data and after that we can manually parked the transaction to the right head of accounts.

What is your favorite aspect of this product?

Mine favourite is the bank account connectivity because it’s helps alot to save the time .

What do you dislike most about this product?

Nothing! Really there is nothing that should be disliked.

What recommendations would you give to someone considering this product?

Although, i do not see any advancement there but then i would suggest them to keep going you guys are on a right direction.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sahil P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Xero is our Online Accounting Cornerstone.

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero comes with wide range of features that automates and streamlines accounting tasks. Xero accepts online payments via credit and debit cards when integrated with online payments processing tools like PayPal etc. Xero easily connects with bank. Xero pricing is affordable.

What is your favorite aspect of this product?

Xero works best when used for bank reconciliation, online invoicing, expense management, cash flow management, tracking and paying bills and for payroll purpose.

What do you dislike most about this product?

Xero delivers a brilliant performance when it comes to online accounting thus I have nothing to complain.

What recommendations would you give to someone considering this product?

Xero is a simple, fast and secure online accounting tool that is worth considering.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Xero Ratings

86 Likeliness to Recommend

96 Plan to Renew

Up 1 Since last award

83 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xero?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Bolingo D.

Best cloud based accounting software

Likeliness to Recommend

Pros

Hammad K.

Fantastic Software (I Love it)

Likeliness to Recommend

Pros

Sahil P.

Xero is our Online Accounting Cornerstone.

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement