What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Reconciliation
Dashboards, Analytics and Reporting
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Fantastic customization features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Client Friendly Policies
Joaquin D.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
EXCELLENT CONTROL AND REGISTRATION PLATFORM.
Likeliness to Recommend
What differentiates Xero from other similar products?
The difference of Xero with other similar products is that it offers me excellent solutions and works in a simple and completely adaptable way, it is a help for my work because I can maintain a clear and organized view of my accounts allowing me to work productively and saving my time and reducing errors. It is a powerful software that offers me excellent experience and successful results.
What is your favorite aspect of this product?
I absolutely love Xero because it is a professional and intelligent software that allows me and helps me to manage and record my accounting processes in a professional, safe and efficient way on a daily basis. It is an accounting platform that has improved relationships with my clients, it has given us confidence and total success, I really like that it offers me the power to move my office to an online format where I can enter from anywhere and on any device allowing work. on the progress.
What do you dislike most about this product?
Xero is a platform that has offered me possibilities tailored to my needs to work in an intelligent, totally new and safe way from anywhere. It helps me increase productivity by doing everything from an online platform as if I were in the office, I use this accounting software and it works for me totally without errors or failures, I have nothing to bother me.
What recommendations would you give to someone considering this product?
I recommend Xero to every professional and natural person who needs to perform a better operation and control of accounts and accounting processes, it is an online software that saves our time as well as helps us make better decisions, shows a clear picture and improvements, gives alternatives and immediate solutions. It works easily and simply without heavy setups or downloads, the best way to work from a very smart and intuitive platform from anywhere and on any device.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Wasim M.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Great Product
Likeliness to Recommend
What differentiates Xero from other similar products?
It's an all in one system with numerous features - it isn't limited to just one aspect of financial management.
What is your favorite aspect of this product?
Clean and simple financial management system.
What do you dislike most about this product?
The user interface is very outdated and could be improved.
What recommendations would you give to someone considering this product?
I would definitely recommend this product as an all in one financial management system but if you need additional focus on specific sections such as expenses, I would recommend considering other products who specialise in specific areas.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Reliable
