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Xero Logo Award Winner Product Badge
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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

  • Role: Operations
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2021

Optimal accounting tool, but hatd to customize.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert D.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

What I have encountered with Xero in Legal service

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero is cheap in comparison to other related online accounting services.

What is your favorite aspect of this product?

Xero has minimized errors encountered during repetitive account procedures such as invoicing and acounts automation.

What do you dislike most about this product?

Xero do not cater accounting needs for global enterprise companies, but after integrating with external applications and APIs, it suits all desires.

What recommendations would you give to someone considering this product?

To request whitepapers abd ebooks from the vendor before they start implementing and integrating Xero to company API.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bailey M.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Streamlining Accounting Procedures for 24.7.12.365

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero has both on-premises and cloud-based systems, which are easy to use compared to other Accounting programs.

What is your favorite aspect of this product?

I like the way it has been easy to automate accounts receivable and account payables purchase orders. Inventory control and invoice customization.

What do you dislike most about this product?

Xero do not have or cover needs for global enterprise organizations, thus it do not offer room for accounting growth.

What recommendations would you give to someone considering this product?

Prior to implementation, it's wise to know the size of their organization so as to contemplate if it will meet their needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

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