This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Xero Inc

Xero

Composite Score

8.8 /10

CX Score

9.0 /10

112 Reviews Write a Review

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

Filter By

2024 Data Quadrant Champion

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

Up 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 87%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Saves Time
Respectful
Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Vinay K.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Making your bookkeeping easy with xero

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Its dashboard is quite attractive and main thing is it is easy to use.

What is your favorite aspect of this product?

Its reconciliation features with bank is lovable

What do you dislike most about this product?

Sometimes i want to customise some reports but xero not allowed it

What recommendations would you give to someone considering this product?

Hey if you are a small to medium business or you are providing bookkeeping services related to small organisation then you can definitely use this it is easy to use and quite cheaper then other apps.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Vinay K.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

The king of All bookkeeping softwares

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Reports are very neat and clean, i can select the reports as per applicable reporting framework.

What is your favorite aspect of this product?

I love all the things but one thing i mostly like is its reconciliation function.

What do you dislike most about this product?

No dislike but only suggestion that cost is high

What recommendations would you give to someone considering this product?

If you are a small business owner or you are a accountant who do the bookkeeping you can definitely use this over other product it is reliable and efficient .

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Samuel K.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

handle invoicing and payments seamlessly

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

What sets Xero apart from other similar products is its user-friendly design and strong integration capabilities

What is your favorite aspect of this product?

I always have a clear picture of my business’s financial health

What do you dislike most about this product?

It took me a bit of time to get fully comfortable with all its features.

What recommendations would you give to someone considering this product?

spend some time with their tutorials and support resources to get the most out of it. Overall, it’s a powerful tool if you’re ready to invest the time and money.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Xero Ratings

86 Likeliness to Recommend

96 Plan to Renew

Up 1 Since last award

83 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xero?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Vinay K.

Making your bookkeeping easy with xero

Likeliness to Recommend

Pros

Vinay K.

The king of All bookkeeping softwares

Likeliness to Recommend

Pros

Samuel K.

handle invoicing and payments seamlessly

Likeliness to Recommend

Pros

Most Popular Xero Comparisons

Quickbooks Online

Zoho Books

FreshBooks

Wave

TallyPrime

Sage Business Cloud Accounting

Title

Up 1
Since last award

Down 1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement