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Xero Inc

Xero

Composite Score

8.7 /10

CX Score

8.9 /10

103 Reviews Write a Review

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Tom H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Xero has been instrumental to my financial success

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero's wide range of features greatly facilitates the accounting and business management of my company. Expenses, receipts, inventory and more can be managed according to our company's needs through customizable reports.

What is your favorite aspect of this product?

Billing data, collections, online payments, cash flow, tax calculations and journal entry information are just a few of the time-saving tools. Xero has made it easy to track and record the company's financial results.

What do you dislike most about this product?

It took me a long time and many readings of help articles to figure out how to use all of its features.

What recommendations would you give to someone considering this product?

Features such as the ability to quickly integrate data for cost and payroll control, generate journal entries and reconcile bank accounts have made my job much easier. We can recommend it because our financial situation has improved significantly since its use.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Natalie M.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use and implement, reporting needs work

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Ease of use

What is your favorite aspect of this product?

The intuitiveness, makes training new staff very easy

What do you dislike most about this product?

Bespoke reports are not easy to set up and access

What recommendations would you give to someone considering this product?

Make sure your bank will link with Xero.

Pros

Reliable
Respectful
Caring
Saves Time

Cons

Security Frustrates
Commodity Features
Charges for Enhancements

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Does the job, but no phone support

Likeliness to Recommend

8 /10

Pros

Saves Time
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Commodity Features

Latest Research

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Tom H.

Xero has been instrumental to my financial success

Likeliness to Recommend

Pros

Natalie M.

Easy to use and implement, reporting needs work

Likeliness to Recommend

Pros

Cons

Does the job, but no phone support

Likeliness to Recommend

Pros

Cons

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Title

2
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1
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1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Project Accounting

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement