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Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
81%
Conflict Resolution:
88%
Strategy & Innovation:
83%
Service Experience:
86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

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7% Negative
5% Neutral
88% Positive

Pros

  • Trustworthy
  • Fair
  • Helps Innovate
  • Client Friendly Policies

Feature Ratings

Average 75

Workflow Processing

79

Intent Extraction

78

Personalized Service

77

Natural Language Processing

76

Other Integrations

76

Leads Generation

72

Learning and Adaptability

72

Artificial Intelligence Engine

72

Vendor Capability Ratings

Average 74

Business Value Created

77

Product Strategy and Rate of Improvement

77

Ease of Implementation

75

Usability and Intuitiveness

75

Quality of Features

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

71

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Eduardo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Yellow.ai is innovative, efficient, and intuitive.

Likeliness to Recommend

9 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai stands out by automating customer interactions with advanced AI, offering natural and personalized responses. It is highly scalable and flexible, catering to businesses of all sizes and increasing customer satisfaction.

What is your favorite aspect of this product?

My favorite aspect of Yellow.aiis its ability to provide natural and personalized responses through its advanced artificial intelligence, making customer interactions more efficient and satisfying.

What do you dislike most about this product?

What I dislike most about Yellow.aiis the dependency on a stable internet connection for smooth operation. In areas with unstable connectivity, performance can be affected, impacting the user experience.

What recommendations would you give to someone considering this product?

If you are considering Yellow.ai for your company, I highly recommend it. This tool is exceptional for automating customer interactions in a natural and personalized way, thanks to its advanced artificial intelligence. It is highly scalable and flexible, adapting to the specific needs of different businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

HEMANT KUMAR K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great chatbots, but can be expensive.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is different because its chatbots feel more human-like. It’s easy to use and works across many platforms like WhatsApp and websites. Plus, it has automation tools that make customer service quicker and easier.

What is your favorite aspect of this product?

What I like most about Yellow.ai is how natural and human-like its chatbots feel. It’s also simple to set up and works on different platforms.

What do you dislike most about this product?

What I don’t like about Yellow.ai is that it can be a bit pricey for small businesses. It also takes time to figure out all its features.

What recommendations would you give to someone considering this product?

If you’re thinking about using Yellow.ai, try it out with a small project first. Check if it fits your budget, especially if you’re a small business. Take some time to learn its features, and don’t hesitate to ask their support team for help.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

"Chat Brilliance: Effortless Engagement!"

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Yellow.ai Comparisons

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