
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 83%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Fair
- Helps Innovate
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Leads Generation
Learning and Adaptability
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Yellow.ai is innovative, efficient, and intuitive.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai stands out by automating customer interactions with advanced AI, offering natural and personalized responses. It is highly scalable and flexible, catering to businesses of all sizes and increasing customer satisfaction.
What is your favorite aspect of this product?
My favorite aspect of Yellow.aiis its ability to provide natural and personalized responses through its advanced artificial intelligence, making customer interactions more efficient and satisfying.
What do you dislike most about this product?
What I dislike most about Yellow.aiis the dependency on a stable internet connection for smooth operation. In areas with unstable connectivity, performance can be affected, impacting the user experience.
What recommendations would you give to someone considering this product?
If you are considering Yellow.ai for your company, I highly recommend it. This tool is exceptional for automating customer interactions in a natural and personalized way, thanks to its advanced artificial intelligence. It is highly scalable and flexible, adapting to the specific needs of different businesses.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

HEMANT KUMAR K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great chatbots, but can be expensive.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is different because its chatbots feel more human-like. It’s easy to use and works across many platforms like WhatsApp and websites. Plus, it has automation tools that make customer service quicker and easier.
What is your favorite aspect of this product?
What I like most about Yellow.ai is how natural and human-like its chatbots feel. It’s also simple to set up and works on different platforms.
What do you dislike most about this product?
What I don’t like about Yellow.ai is that it can be a bit pricey for small businesses. It also takes time to figure out all its features.
What recommendations would you give to someone considering this product?
If you’re thinking about using Yellow.ai, try it out with a small project first. Check if it fits your budget, especially if you’re a small business. Take some time to learn its features, and don’t hesitate to ask their support team for help.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
"Chat Brilliance: Effortless Engagement!"
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity